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Can't connect to the internet

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descriptionSolvedRe: Can't connect to the internet

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Please answer @PhillPower2 questions!

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If it was running wireless I wouldn't have cable issues would I ?

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The scan is finished

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pappy wrote:
If it was running wireless I wouldn't have cable issues would I ?

Your computer may have both options and fwiw my notebook tells me that a cable is unplugged when I am connected by wi-fi.

If MiniToolbox did not resolve the issue can you let us know about the chipset drivers.

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The good computer is wireless, the bad one is hooked up by Broadband. I don't know anything about chipset drivers for the motherboard.

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Install the Chipset driver from below link.


http://global-download.gateway.com/GDFiles/Driver/Chipset/Chipset_AMD_8.981.0.0000_W8x64_A.zip?acerid=634842551935667234&Step1=DESKTOP&Step2=SX%20SERIES&Step3=SX2110&OS=8P1&LC=en&BC=GATEWAY&SC=PA_6G

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Done

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Open the Command Prompt by simply holding down the Can't connect to the internet - Page 2 BxVxp04 + X keys and select the option “Command Prompt (Admin)” from the menu.

Can't connect to the internet - Page 2 RS4b5c0


Type below commands one at time and each command you have typed press Enter key. Restart your computer after finish executing below commands.

Code:

 Netsh winsock reset

 Netsh int tcp reset


descriptionSolvedRe: Can't connect to the internet

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Hi @pappy,


Sorry i have been very busy my i ask the result of above commands?

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The problem seems to be in the router. I ran the Ethernet cable directly from the modem to the computer and I get internet

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I understand thank you for letting us know cause of the problem!

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Apparently I need to reinstall windows. The computer came with windows 8 and I don't have an installation disc. How do I get windows back in and what version?

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Why do you need to reinstall Windows OS?

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