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Can't connect to the internet

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descriptionSolvedRe: Can't connect to the internet

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Please answer @PhillPower2 questions!

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If it was running wireless I wouldn't have cable issues would I ?

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The scan is finished

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pappy wrote:
If it was running wireless I wouldn't have cable issues would I ?

Your computer may have both options and fwiw my notebook tells me that a cable is unplugged when I am connected by wi-fi.

If MiniToolbox did not resolve the issue can you let us know about the chipset drivers.

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The good computer is wireless, the bad one is hooked up by Broadband. I don't know anything about chipset drivers for the motherboard.

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Install the Chipset driver from below link.


http://global-download.gateway.com/GDFiles/Driver/Chipset/Chipset_AMD_8.981.0.0000_W8x64_A.zip?acerid=634842551935667234&Step1=DESKTOP&Step2=SX%20SERIES&Step3=SX2110&OS=8P1&LC=en&BC=GATEWAY&SC=PA_6G

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Done

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Open the Command Prompt by simply holding down the + X keys and select the option “Command Prompt (Admin)” from the menu.



Type below commands one at time and each command you have typed press Enter key. Restart your computer after finish executing below commands.

Code:

 Netsh winsock reset

 Netsh int tcp reset


descriptionSolvedRe: Can't connect to the internet

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Hi @pappy,


Sorry i have been very busy my i ask the result of above commands?

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The problem seems to be in the router. I ran the Ethernet cable directly from the modem to the computer and I get internet

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I understand thank you for letting us know cause of the problem!

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Apparently I need to reinstall windows. The computer came with windows 8 and I don't have an installation disc. How do I get windows back in and what version?

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Why do you need to reinstall Windows OS?

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