Diagnostics for Limited or No Connectivity
A more common issue seen when dealing with internet/network connection issues is:

Limited or No Connectivity.

I have listed a couple of simple diagnostics to try before posting in the forums, the majority of the time this will fix the issue.

The very first thing to try is called 'release/renew', this will renew your connection with the internet/network.


  • Go to Start -> All Programs -> Accessories -> Command Prompt.
    (Windows Vista-10 users will have to right click Command Prompt; and press Run as administrator)
  • The Command Prompt will appear. (a black box)
  • Type in: ipconfig /release. (note the space between the g and /)
  • After it is done releasing. Type in:ipconfig /renew. (again note the space)
  • Once complete, Close the Command Prompt.

If the 'release/renew' steps above don't fix the problem, then you can try something that is referred to as 'Power Cycling' your modem/router.


  • Turn off all computers connected to the router or modem.
  • Unplug the power cord from the back of the modem and/or router.
  • Wait at least 2 minutes.
  • Plug in the power cord into the Modem and wait at least one minute for it to initialize.
  • Plug in the power cord into the Router and wait at least one minute for it to initialize.
  • Power on one computer and try to connect to the Internet with it.
  • If the one computer can connect to the Internet, then you can start turning on the other computers one-by-one and checking their Internet connection.


It may also help you to Flush DNS Cache

If after trying the above you are still having Limited or No Connectivity Issues then please post in the forums for more in-depth diagnostics.