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Start up issues and other misc problems

3 posters

descriptionSolvedStart up issues and other misc problems

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I'm still having start up issues and videos and games don't work very well.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:05:22 PM, on 1/11/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.18123)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Gateway\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Rick\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer13.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - (no file)
O2 - BHO: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2017\Antispam32\pmbxie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_112\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_112\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2017\Antispam32\pmbxie.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 10 (AdvancedSystemCareService10) - Unknown owner - C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe (file missing)
O23 - Service: Advanced SystemCare Service 7 (AdvancedSystemCareService7) - Unknown owner - C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: Bitdefender Device Management Service (DevMgmtService) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender Device Management\DevMgmtService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - Unknown owner - C:\Program Files\McAfee Security Scan\3.11.474\McCHSvc.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Nero Update (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: Norton Online Backup (NOBU) - Unknown owner - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe (file missing)
O23 - Service: Bitdefender Product Agent Service (ProductAgentService) - Bitdefender - C:\Program Files\Bitdefender Agent\ProductAgentService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2017\updatesrv.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7603 bytes

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
I would like you to check the system integrity of your Windows OS installation.


  • Please right click the Windows logo (formerly the start button) at the bottom left of your screen.
  • Please select "Command Prompt (Admin)"
  • Please type the following command and press the key: sfc /scannow (Please note that there is a space between 'sfc" and "/scannow".)
  • It should take about 20 minutes to run, if there are no serious errors.
  • If the System File Checker reports that some errors were fixed, but some remain; please reboot your computer and run the System File Checker from an Administrator Command Prompt, again.
  • If the System File Checker again reports that some errors were fixed, but some remain, please reboot your computer and run it a third time.
  • If "Resource Integrity Violations" (errors) are reported that could not be corrected, or were not corrected after a third SFC run, then please navigate to the folder: C:\Windows\Logs\CBS and copy the file "cbs.log" to your desktop immediately. I am asking you do that because that file is dynamic, so I want to be able to examine a copy that is unchanged from the time that the System File Checker was run.
  • If there are errors that couldn't be corrected, let me know and I will provide you with instructions as to how to upload the file



Can you also post back new HijackThis log after executing Sfc command.

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
When I try to run sfc /scannow it tells me another servicing or repair operation is currently running. This is my second attempt to run it.


The second attempt is working now

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
The 2nd scan ran, but I'm back to "Another servicing or repair operation is currently running"

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:25:54 PM, on 1/12/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.18123)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Gateway\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\Rick\Downloads\HijackThis(1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer13.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - (no file)
O2 - BHO: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2017\Antispam32\pmbxie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_112\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_112\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Bitdefender Wallet - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - C:\Program Files\Bitdefender\Bitdefender 2017\Antispam32\pmbxie.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Advanced SystemCare Service 10 (AdvancedSystemCareService10) - Unknown owner - C:\Program Files (x86)\IObit\Advanced SystemCare\ASCService.exe (file missing)
O23 - Service: Advanced SystemCare Service 7 (AdvancedSystemCareService7) - Unknown owner - C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: Bitdefender Device Management Service (DevMgmtService) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender Device Management\DevMgmtService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek USB 2.0 Card Reader\RIconMan.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - Unknown owner - C:\Program Files\McAfee Security Scan\3.11.474\McCHSvc.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Nero Update (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: Norton Online Backup (NOBU) - Unknown owner - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe (file missing)
O23 - Service: Bitdefender Product Agent Service (ProductAgentService) - Bitdefender - C:\Program Files\Bitdefender Agent\ProductAgentService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Bitdefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2017\updatesrv.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: Bitdefender Virus Shield (VSSERV) - Bitdefender - C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7606 bytes

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
I will advise you first to not run HijackThis on a 64-bit machine, as it will not parse the entries very well.

Please open Notepad (type notepad in the search box)

Next copy and paste the text inside the code box below into notepad:


Code:

@echo off
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh advfirewall reset
netsh advfirewall set allprofiles state ON
netsh int ip reset c:\resetlog.txt
netsh int ipv4 reset
netsh int ipv6 reset
netsh winsock reset >> "%userprofile%\desktop\fixit.txt"
echo You now have to reboot your PC!
pause


  • Name the file as fixit.bat, making sure save as type is set to " All Files ".
  • Right click on fixit.bat & Run as admin <-- IMPORTANT.
  • Reboot your computer.
  • Post the fixit.txt log (on your desktop) for my review.





Check Partitions

Please download Listparts64
Run the tool,
check the "list BCD" box
click "Scan" and post the log (Result.txt) it makes.

  • Please download VEW by Vino Rosso from here and save it to your desktop
  • Double click it to start it Note:You will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
  • Click the check boxes next to Application and System located under Select log to query on the upper left
  • Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
  • Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
  • Once it finishes it will display a log file in notepad
  • Please copy and paste its entire contents into your next reply





We need to check out your devices. Please download DevDiag, and save it to your Desktop:
Direct Download

  • Please right-click DevDiag.exe and select Run As Administrator. Otherwise, simply double-click the program to run it.
  • At the options screen, please type 2 and hit Enter.
  • The tool will take a few moments to scan. When finished, a report should pop-up, also available on your Desktop (DevDiag.txt).
  • Please do not copy/paste the report into your next reply. Instead, Attach it by clicking Add Reply, and scrolling down to the Attachments section.

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
I can't copy and paste

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
If you cannot copy and paste the logs, please attach all of them in your next reply, or in three separate replies.

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
ListParts by Farbar Version: 31-07-2014
Ran by Rick (administrator) on 12-01-2017 at 15:48:11
WIN_81 (X64)
Running From: C:\Users\Rick\Downloads
Language: English (United States)
************************************************************

========================= Memory info ======================

Percentage of memory in use: 61%
Total physical RAM: 3800.02 MB
Available physical RAM: 1480.97 MB
Total Pagefile: 7640.02 MB
Available Pagefile: 4981.09 MB
Total Virtual: 131072 MB
Available Virtual: 131071.88 MB

======================= Partitions =========================

1 Drive c: (Gateway) (Fixed) (Total:439.61 GB) (Free:382.95 GB) NTFS


  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          465 GB      0 B        *

Partitions of Disk 0:
===============


Disk ID: {B266214E-0570-4291-9900-302E4D99FB58}

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Recovery           400 MB  1024 KB
  Partition 2    System (partition with boot components)             300 MB   401 MB
  Partition 3    Reserved           128 MB   701 MB
  Partition 4    Primary            439 GB   829 MB
  Partition 5    Recovery           350 MB   440 GB
  Partition 6    Recovery            25 GB   440 GB

======================================================================================================

Disk: 0
Partition 1
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : Yes
Required: Yes
Attrib  : 0X8000000000000001

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2         Recovery     NTFS   Partition    400 MB  Healthy    Hidden 

======================================================================================================

Disk: 0
Partition 2
Type    : c12a7328-f81f-11d2-ba4b-00a0c93ec93b
Hidden  : Yes
Required: No
Attrib  : 0X8000000000000000

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3         ESP          FAT32  Partition    300 MB  Healthy    System (partition with boot components) 

======================================================================================================

Disk: 0
Partition 3
Type    : e3c9e316-0b5c-4db8-817d-f92df00215ae
Hidden  : Yes
Required: No
Attrib  : 0X8000000000000000

There is no volume associated with this partition.

======================================================================================================

Disk: 0
Partition 4
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1     C   Gateway      NTFS   Partition    439 GB  Healthy    Boot   

======================================================================================================

Disk: 0
Partition 5
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : Yes
Required: Yes
Attrib  : 0X8000000000000001

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4                      NTFS   Partition    350 MB  Healthy    Hidden 

======================================================================================================

Disk: 0
Partition 6
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : Yes
Required: Yes
Attrib  : 0X8000000000000001

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 5         Push Button  NTFS   Partition     25 GB  Healthy    Hidden 

======================================================================================================
============================== MBR Partition Table ==================

==============================
Partitions of Disk 0:
===============
Disk ID: 2AD815CD

Partition : GPT Partition Type

Firmware Boot Manager
---------------------
identifier              {fwbootmgr}
displayorder            {64d3cff3-9090-11e2-b1ac-b93b4a8ad576}
                        {bootmgr}
timeout                 2

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=\Device\HarddiskVolume2
path                    \EFI\Microsoft\Boot\bootmgfw.efi
description             Windows Boot Manager
locale                  en-US
inherit                 {globalsettings}
integrityservices       Enable
badmemoryaccess         Yes
default                 {current}
resumeobject            {2fe2fd2d-911b-11e2-8b22-7427ea2c4ee7}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 30

Firmware Application (101fffff)
-------------------------------
identifier              {64d3cff3-9090-11e2-b1ac-b93b4a8ad576}
device                  partition=\Device\HarddiskVolume2
description             UEFI: ST500DM002-1BD142
badmemoryaccess         Yes

Windows Boot Loader
-------------------
identifier              {2fe2fd2a-911b-11e2-8b22-7427ea2c4ee7}
device                  ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{2fe2fd2b-911b-11e2-8b22-7427ea2c4ee7}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-us
inherit                 {bootloadersettings}
displaymessage          Recovery
displaymessageoverride  Recovery
badmemoryaccess         Yes
osdevice                ramdisk=[\Device\HarddiskVolume1]\Recovery\WindowsRE\Winre.wim,{2fe2fd2b-911b-11e2-8b22-7427ea2c4ee7}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Windows Boot Loader
-------------------
identifier              {current}
device                  partition=C:
path                    \WINDOWS\system32\winload.efi
description             Windows 8.1
locale                  en-US
inherit                 {bootloadersettings}
recoverysequence        {2fe2fd2f-911b-11e2-8b22-7427ea2c4ee7}
integrityservices       Enable
recoveryenabled         Yes
badmemoryaccess         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
osdevice                partition=C:
systemroot              \WINDOWS
resumeobject            {2fe2fd2d-911b-11e2-8b22-7427ea2c4ee7}
nx                      OptIn
bootmenupolicy          Standard

Windows Boot Loader
-------------------
identifier              {2fe2fd2f-911b-11e2-8b22-7427ea2c4ee7}
device                  ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{2fe2fd30-911b-11e2-8b22-7427ea2c4ee7}
path                    \windows\system32\winload.efi
description             Windows Recovery Environment
locale                  en-US
inherit                 {bootloadersettings}
displaymessage          Recovery
badmemoryaccess         Yes
osdevice                ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{2fe2fd30-911b-11e2-8b22-7427ea2c4ee7}
systemroot              \windows
nx                      OptIn
bootmenupolicy          Standard
winpe                   Yes

Resume from Hibernate
---------------------
identifier              {2fe2fd2d-911b-11e2-8b22-7427ea2c4ee7}
device                  partition=C:
path                    \WINDOWS\system32\winresume.efi
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
recoverysequence        {2fe2fd2f-911b-11e2-8b22-7427ea2c4ee7}
recoveryenabled         Yes
badmemoryaccess         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Resume from Hibernate
---------------------
identifier              {64d3cff4-9090-11e2-b1ac-b93b4a8ad576}
device                  partition=C:
path                    \Windows\system32\winresume.efi
description             Windows Resume Application
locale                  en-US
inherit                 {resumeloadersettings}
recoverysequence        {2fe2fd2a-911b-11e2-8b22-7427ea2c4ee7}
recoveryenabled         Yes
badmemoryaccess         Yes
isolatedcontext         Yes
allowedinmemorysettings 0x15000075
filedevice              partition=C:
filepath                \hiberfil.sys
bootmenupolicy          Standard
debugoptionenabled      No

Windows Memory Tester
---------------------
identifier              {memdiag}
device                  partition=\Device\HarddiskVolume2
path                    \EFI\Microsoft\Boot\memtest.efi
description             Windows Memory Diagnostic
locale                  en-US
inherit                 {globalsettings}
badmemoryaccess         Yes

EMS Settings
------------
identifier              {emssettings}
badmemoryaccess         Yes
bootems                 No

Debugger Settings
-----------------
identifier              {dbgsettings}
debugtype               Serial
debugport               1
baudrate                115200
badmemoryaccess         Yes

RAM Defects
-----------
identifier              {badmemory}
badmemoryaccess         Yes

Global Settings
---------------
identifier              {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}
badmemoryaccess         Yes

Boot Loader Settings
--------------------
identifier              {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}
badmemoryaccess         Yes

Hypervisor Settings
-------------------
identifier              {hypervisorsettings}
badmemoryaccess         Yes
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Resume Loader Settings
----------------------
identifier              {resumeloadersettings}
inherit                 {globalsettings}
badmemoryaccess         Yes

Device options
--------------
identifier              {2fe2fd2b-911b-11e2-8b22-7427ea2c4ee7}
description             Windows Recovery
badmemoryaccess         Yes
ramdisksdidevice        partition=\Device\HarddiskVolume1
ramdisksdipath          \Recovery\WindowsRE\boot.sdi

Device options
--------------
identifier              {2fe2fd2c-911b-11e2-8b22-7427ea2c4ee7}
description             Windows Setup
badmemoryaccess         Yes
ramdisksdidevice        partition=C:
ramdisksdipath          \$WINDOWS.~BT\Sources\SafeOS\boot.sdi

Device options
--------------
identifier              {2fe2fd30-911b-11e2-8b22-7427ea2c4ee7}
description             Windows Recovery
badmemoryaccess         Yes
ramdisksdidevice        partition=\Device\HarddiskVolume5
ramdisksdipath          \Recovery\WindowsRE\boot.sdi


****** End Of Log ******

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
File

descriptionSolvedRe: Start up issues and other misc problems

more_horiz
How can I get the first file for you if I can't copy and paste?

descriptionSolvedRe: Start up issues and other misc problems

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Sorry for that... Long day so far...  Can't Believe It

Please download the attached fixit.zip

  • Right click on fixit.zip and select Extract all. See the extracted fixit.bat.
  • Right click on fixit.bat & Run as admin <-- IMPORTANT.
  • Reboot your computer.
  • Post the fixit.txt log (on your desktop) for my review. Attach the file.

descriptionSolvedRe: Start up issues and other misc problems

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I don't see anything to download

descriptionSolvedRe: Start up issues and other misc problems

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Ugh... My board deleted the attachment... Let me try this again please:

descriptionSolvedRe: Start up issues and other misc problems

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Have you tried running the Sfc command from Safe Mode?

descriptionSolvedRe: Start up issues and other misc problems

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