I would like to do a troubleshooting step. Please ensure to write down the product key for your Norton Security software...
Completely Uninstall Norton software using:
Instructions
Completely Uninstall Norton software using:
- SymNRT.exe
Instructions
- Please download and save SymNRT.exe to your desktop.
- Close all programs and double click on the tool.
- Follow the on-screen instructions.
- Restart the computer if asked.
- Then delete the SymNRT.exe tool from your desktop.
- Open the Program Files folder on your local disk ( normally C: )
- Find and delete the following folders (if present):
- Norton AntiVirus
- Norton Internet Security
- Norton SystemWorks
- Norton Personal Firewall