GeekPolice Tech TutorialsLog in

 

Help with possible virus

Share

descriptionSolvedRe: Help with possible virus

more_horiz
Let's work with some Windows tools, then... We should be able to conquer it... I need more information...

Event Viewer Log Files
Please provide us with copies of these 2 logfiles:
- Go to Start and type in "eventvwr.msc" (without the quotes and press Enter
- Expand the Windows Logs category by clicking on the arrow/+ sign to it's left
- Right click on the Application log and select "Save all events as" and name it Application
- Then, right click on the System log and select "Save all events as" and name it System
- Zip up the log files and upload/attach them with your next post.




SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

After that, run Dism /Online /Cleanup-Image /RestoreHealth


After that command, run the following, if the programs still do not work...

SxsTrace Trace -logfile:SxsTrace.etl

Now run the program which causes the SideBySide error.

Go back to the command prompt press ENTER to generate the SxsTrace.etl. Now type this:

sxstrace Parse -logfile:SxSTrace.etl -outfile:SxSTrace.txt


Now open the SxSTrace.txt trace and look which VC++ runtime is missing.

If you are unsure, please upload the complete SxSTrace.txt

descriptionSolvedRe: Help with possible virus

more_horiz
C:\Users\Rick\AppData\Local\Temp\Temp1_Applications.zip\Applications.evtx
C:\Users\Rick\Documents

descriptionSolvedRe: Help with possible virus

more_horiz
Were you able to upload the files here?

descriptionSolvedRe: Help with possible virus

more_horiz
The zip files are to large

descriptionSolvedRe: Help with possible virus

more_horiz
Hello again, sorry that happened. Please upload them to mediafire.com and post the download link(s) here. Right On! If that fails, please upload to OneDrive (Microsoft), Google Drive, or Box and post download/sharing link here.

descriptionSolvedRe: Help with possible virus

more_horiz
https://www.mediafire.com/folder/ttb4w7vnx1v5ww2,1o9w1rwmrlymg94/shared

descriptionSolvedRe: Help with possible virus

more_horiz
Have you completed these steps? If not, then proceed, please:

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

After that, run Dism /Online /Cleanup-Image /RestoreHealth


After that command, run the following, if the programs still do not work...

SxsTrace Trace -logfile:SxsTrace.etl

Now run the program which causes the SideBySide error.

Go back to the command prompt press ENTER to generate the SxsTrace.etl. Now type this:

sxstrace Parse -logfile:SxSTrace.etl -outfile:SxSTrace.txt


Now open the SxSTrace.txt trace and look which VC++ runtime is missing.

If you are unsure, please upload the complete SxSTrace.txt

descriptionSolvedRe: Help with possible virus

more_horiz
Is everything going okay with this? Are there any issues with running these?

descriptionSolvedRe: Help with possible virus

more_horiz
Thank you for your patience. I haven't been able to work on the problem due to overtime. I will work on it this weekend. Thank you again.

descriptionSolvedRe: Help with possible virus

more_horiz
No problem and no worries. Smile!

descriptionSolvedRe: Help with possible virus

more_horiz
That seems to have corrected the problem, but. Firefox loads slow and Chrome takes forever to load.

descriptionSolvedRe: Help with possible virus

more_horiz
Which one worked? System File Checker or DISM?

descriptionSolvedRe: Help with possible virus

more_horiz
System File Checker

descriptionSolvedRe: Help with possible virus

more_horiz
Please attempt to follow instructions from this post: http://www.geekpolice.net/t30236-help-with-possible-virus#211813

descriptionSolvedRe: Help with possible virus

more_horiz
Still Need Help: Hello again,

Do you still need help? Please let us know how your computer is running and if you want to continue in this topic. This notice serves that it will be closed within a week of no replies.
Permissions in this forum:
You cannot reply to topics in this forum