Hello and welcome to
GeekPolice.Net My name is
Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)********************************************************
Please run AdwCleaner again and hit the delete button.*********************************************
Update Your Java (JRE)
Old versions of Java have vulnerabilities that malware can use to infect your system.First
Verify your Java VersionIf there are any other version(s) installed then update now.
Get the new version (if needed)If your version is out of date install the newest version of the
Sun Java Runtime Environment.
Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Be sure to close ALL open web browsers before starting the installation.Remove any old versions
1. Download
JavaRa and unzip the file to your
Desktop.2. Open
JavaRA.exe and choose
Remove Older Versions3. Once complete exit
JavaRA.Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to
Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for
Java Quick Starter. Click
OK and
reboot your computer.
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I'd like to scan your machine with ESET OnlineScan•Hold down
Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan•Click the
button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on to download the ESET Smart Installer. Save it to your desktop.
- Double click on the icon on your desktop.
•Check
•Click the
button.
•Accept any security warnings from your browser.
- Leave the check mark next to Remove found threats.
•Check
•Push the
Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the
button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt