IE 11 upgrade Error 9c59
Page 1 of 2
Page 1 of 2 • 1, 2
- bottocinoNovice
-
OS : windows xp
Posts : 38
Rubies : 3697
Likes : 0
OS= Windows 7 professional
I have had some problems with IE11 so I downgraded to IE10 and learned that IE was not the cause. When I try to upgrade back to IE11 I get the error " the upgrade stopped and error code 9c59 appears. here is what I have done so far to try and fix the problem.
1. ran sfc scan found no corrupted files
2. verfied all proper pre requisites for upload are on the machine
3. clean booted to update IE 11 that failed
4. down graded IE all the way to 8 and clean booted then failed to upgrade back to IE9
5. tried to down load IE 11 in safe mode which failed as well
6. Ran command to open CAB file using disksum utility. Error shown here :
ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
I have an image of my PC and unfortunately its got IE 10 on it so I cant go back to my latest saved version.
I use a couple of websites that require IE . I have checked Microsoft's website for this error to no avail So I'm at a loss of what to do now. Any suggestions I would be appreciate.
I have had some problems with IE11 so I downgraded to IE10 and learned that IE was not the cause. When I try to upgrade back to IE11 I get the error " the upgrade stopped and error code 9c59 appears. here is what I have done so far to try and fix the problem.
1. ran sfc scan found no corrupted files
2. verfied all proper pre requisites for upload are on the machine
3. clean booted to update IE 11 that failed
4. down graded IE all the way to 8 and clean booted then failed to upgrade back to IE9
5. tried to down load IE 11 in safe mode which failed as well
6. Ran command to open CAB file using disksum utility. Error shown here :
ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
I have an image of my PC and unfortunately its got IE 10 on it so I cant go back to my latest saved version.
I use a couple of websites that require IE . I have checked Microsoft's website for this error to no avail So I'm at a loss of what to do now. Any suggestions I would be appreciate.
- SuperdaveSecurity Officer
-
OS : Windows 8.1 and a dual-boot with XP Home SP3
Anti-Malware : MSE, Windows Defender, Windows firewall
Posts : 4340
Rubies : 63252
Likes : 32
Can you do a System Restore to before you downgraded to IE10?
- bottocinoNovice
-
OS : windows xp
Posts : 38
Rubies : 3697
Likes : 0
no we did not do a system restore before doing the downgrade. Unfortunately , we made the machine image after it as well.
- SuperdaveSecurity Officer
-
OS : Windows 8.1 and a dual-boot with XP Home SP3
Anti-Malware : MSE, Windows Defender, Windows firewall
Posts : 4340
Rubies : 63252
Likes : 32
What dates do you have in System Restore?
- bottocinoNovice
-
OS : windows xp
Posts : 38
Rubies : 3697
Likes : 0
system restore is not set up. So no dates.
- SuperdaveSecurity Officer
-
OS : Windows 8.1 and a dual-boot with XP Home SP3
Anti-Malware : MSE, Windows Defender, Windows firewall
Posts : 4340
Rubies : 63252
Likes : 32
You don't have to set up System Restore. Every time your computer is updated a new Restore Point is established. You need to run System Restore to see if you have a date prior to when this problem happened.
- bottocinoNovice
-
OS : windows xp
Posts : 38
Rubies : 3697
Likes : 0
I looked at all the restore points it would show and it only goes back about a week. and we did the downgrade to IE10 about 4-5 weeks ago. We did a bunch of downloads trying to repair this problem . All the latest restore points are too new.
- SuperdaveSecurity Officer
-
OS : Windows 8.1 and a dual-boot with XP Home SP3
Anti-Malware : MSE, Windows Defender, Windows firewall
Posts : 4340
Rubies : 63252
Likes : 32
I would suggest that you use Firefox. It's a much safer browser.
- bottocinoNovice
-
OS : windows xp
Posts : 38
Rubies : 3697
Likes : 0
AS I said in my first post I am required to use IE. Firefox is not acceptable. Thanks for your help anyway.
- SuperdaveSecurity Officer
-
OS : Windows 8.1 and a dual-boot with XP Home SP3
Anti-Malware : MSE, Windows Defender, Windows firewall
Posts : 4340
Rubies : 63252
Likes : 32
What version of Windows are you using?
Page 1 of 2 • 1, 2
Similar topics
Create an account or log in to leave a reply
You need to be a member in order to leave a reply.
Page 1 of 2
Permissions in this forum:
You cannot reply to topics in this forum