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Internet browsers and internet refusing to work, think its a hardware problem?

2 posters

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?19th June 2016, 6:30 pm

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Well, the host files appear to have been reset but the log shows this: Broadcom 802.11n Network Adapter = Wireless Network Connection (Connected)
Was the laptop working well before this event?

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?19th June 2016, 8:20 pm

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Yeah, Its always worked really well, I've never had issues like this at all. What does that broadcom message mean?

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?19th June 2016, 9:31 pm

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Yeah, Its always worked really well, I've never had issues like this at all. What does that broadcom message mean?

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 1:10 am

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alewiina wrote:
Yeah, Its always worked really well, I've never had issues like this at all.  What does that broadcom message mean?

It means you're connected. What kind of message do you get when you try your browser?

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 5:05 am

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This is what Chrome has: Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 Interneterror_zpsnrtiu0hv

Just replace "www.google.ca" with whatever other site because they all have the exact same error.

In IE 64 bit, it just has a "Cannot display this page" error with no specific details. Firefox was constantly crashing upon trying to run the browser, doing that "Firefox has encountered an error" thing, and wouldn't even open a browser window. I uninstalled FF a few days ago, thinking that maybe it was causing the error, but nope.

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 6:32 pm

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Let's check this computer for malware.

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 AdwCleaner-icon

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 Untitled

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 3

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 9:38 pm

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I already have the Malware Bytes program and I'd already run a scan prior to this, but I ran another.  There was no threats at all detected, so it didn't give me a log.

AdW Cleaner log:

# AdwCleaner v5.200 - Logfile created 20/06/2016 at 14:41:26
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-20.3 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (X64)
# Username : user - USER-PC
# Running from : C:\Users\user\Downloads\adwcleaner_5.200.exe
# Option : Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\Partner
[-] Folder Deleted : C:\ProgramData\lavasoft\web companion
[-] Folder Deleted : C:\ProgramData\49a5ffa9
[#] Folder Deleted : C:\ProgramData\Application Data\Partner
[#] Folder Deleted : C:\ProgramData\Application Data\lavasoft\web companion
[#] Folder Deleted : C:\ProgramData\Application Data\49a5ffa9
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Plants Vs Zombies
[-] Folder Deleted : C:\Program Files (x86)\Plants Vs Zombies
[-] Folder Deleted : C:\Users\user\AppData\Local\Temp\MPC
[-] Folder Deleted : C:\users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Plants Vs Zombies
[-] Folder Deleted : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
[-] Folder Deleted : C:\uninst

***** [ Files ] *****

[-] File Deleted : C:\windows\SysWOW64\RegistryHelperLM.ocx
[-] File Deleted : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niapdbllcanepiiimjjndipklodoedlc_0.localstorage
[-] File Deleted : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niapdbllcanepiiimjjndipklodoedlc_0.localstorage-journal

***** [ DLLs ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

[-] Task Deleted : Afefph
[-] Task Deleted : Suqgimcu

***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\ae8bdeb73cb910
[-] Key Deleted : HKLM\SOFTWARE\ae8bdeb73cb910
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
[-] Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
[-] Key Deleted : HKCU\Software\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
[-] Key Deleted : HKCU\Software\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00B11DA2-75ED-4364-ABA5-9A95B1F5E946}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}
[-] Key Deleted : HKCU\Software\Softonic
[-] Key Deleted : HKLM\SOFTWARE\Registry Helper
[-] Key Deleted : HKLM\SOFTWARE\SVH
[-] Key Deleted : HKLM\SOFTWARE\SprgFiles
[-] Key Deleted : HKLM\SOFTWARE\Lavasoft\Web Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564
[-] Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
[-] Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules [{341F73AE-705B-4C11-AE5E-5B20DEEDF204}]
[-] Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules [{3166C711-BE66-4F9E-8BB2-E52BF6B495A9}]
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\akamaihd.net
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\bestpriceninja.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdncache-a.akamaihd.net
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\eshopcomp.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\nps.pastaleads.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\pastaleads.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\pstatic.bestpriceninja.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\pstatic.eshopcomp.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\re-markable.net
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\static.re-markable00.re-markable.net
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\utop.it
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Shared Tools\MsConfig\StartupReg\Registry Helper
[-] Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Registry Helper Service

***** [ Web browsers ] *****

[-] [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : trovi.search
[-] [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : subeta.net
[-] [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : jbolfgndggfhhpbnkgnpjkfhinclbigj

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [5492 bytes] - [20/06/2016 14:41:26]
C:\AdwCleaner\AdwCleaner[R0].txt - [4059 bytes] - [02/03/2014 13:12:17]
C:\AdwCleaner\AdwCleaner[R1].txt - [3391 bytes] - [30/11/2014 23:01:19]
C:\AdwCleaner\AdwCleaner[S1].txt - [5449 bytes] - [20/06/2016 14:35:46]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [5784 bytes] ##########


----------------


JRT log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 7 Home Premium x64
Ran by user (Administrator) on 20/06/2016 at 15:40:59.14
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 24

Successfully deleted: C:\Users\user\Appdata\LocalLow\company (Folder)
Successfully deleted: C:\windows\s.bat (File)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0BUSMNXI (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FFK7W5TF (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TR0S8YPE (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UQK86C7N (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\X0ZLX6DM (Temporary Internet Files Folder)
Successfully deleted: C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XGESJ1Y9 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\prefetch\DRIVERINSTALL.EXE-586FB42C.pf (File)
Successfully deleted: C:\windows\prefetch\FREEMAKEERRORREPORTER.EXE-7CA8C7FD.pf (File)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0BUSMNXI (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FFK7W5TF (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TR0S8YPE (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\UQK86C7N (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\X0ZLX6DM (Temporary Internet Files Folder)
Successfully deleted: C:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XGESJ1Y9 (Temporary Internet Files Folder)



Registry: 2

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 20/06/2016 at 15:46:18.87
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 9:58 pm

more_horiz
And after all that, it STILL won't work >.<

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?20th June 2016, 10:03 pm

more_horiz
I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetOnline button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetSmartInstall to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetSmartInstallDesktopIcon-1 icon on your desktop.

•Check Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetAcceptTerms
•Click the Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetStart button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetScanArchives
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetListThreats
•Push Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetExport, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetBack button.
•Push Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 EsetFinish
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?21st June 2016, 1:17 am

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So, having issues with this program. It runs just fine for an hour or so, and then this happens:

Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 Esetscan_zpsvcbylhad

And its all frozen up and won't go any farther. It did that the first time so I closed it out and restarted it, but it did it again the second time. I'm trying a third time now to see exactly when it happens (staying nearby, last time I was in a different room while it scanned) but I'm going to give up if it happens again

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?21st June 2016, 2:19 am

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Strange. It did the same thing to me. Let's try this one.

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives

5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?21st June 2016, 3:17 am

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Okay, I got Kaspersky Security Scan running. In settings though, there wasn't any place I could see to check off those boxes (I didn't see those options at all), just "run deep scan" so I clicked that.

There also isnt "my computer" under scan, just "My Kaspersky" :S

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?21st June 2016, 2:19 pm

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Okay this kaspersky scan is not working. It keeps crashing and not finishing scans. What else can I do?

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?21st June 2016, 7:02 pm

more_horiz
Please download Farbar Service Scanner to the desktop and run it on the computer with the issue.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Make sure FRST is run under administrator privileges.
Make sure that the Whitelist section is checked.Otherwise, the log will be very long.
You Security programs may prevent the tool from running. If this happens, disable the security program until the scan is completed.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

  • Press "Scan".

    Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 FRSTicon

    Internet browsers and internet refusing to work, think its a hardware problem? - Page 2 FRSTconsole-1

  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?22nd June 2016, 4:59 am

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Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 20-06-2016 01
Ran by user (administrator) on USER-PC (21-06-2016 22:48:29)
Running from C:\Users\user\Desktop
Loaded Profiles: UpdatusUser & user (Available Profiles: UpdatusUser & user)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser not detected!)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Hewlett-Packard Company) C:\Program Files (x86)\Hp\Common\HPSupportSolutionsFrameworkService.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.30.3\GoogleCrashHandler.exe
(Google Inc.) C:\Program Files (x86)\Google\Update\1.3.30.3\GoogleCrashHandler64.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Software Updater Beta\ksu.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe
(Microsoft Corporation) C:\Program Files\Microsoft LifeCam\MSCamS64.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
() C:\Program Files (x86)\Intel Driver Update Utility\SUR\SurSvc.exe
(Lenovo.) C:\Windows\System32\TPHDEXLG64.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
(CyberLink) C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe
(Safer-Networking Ltd.) C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
(Microsoft Corporation) C:\Windows\System32\wbem\WMIADAP.exe


==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\...\Run: [FactoryTest] => C:\Windows\Test.bat
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\...\Run: [Best Buy pc app] => C:\Users\UpdatusUser\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\...\Run: [Power2GoExpress] => NA
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\...\Policies\Explorer: [NoDesktopCleanupWizard] 1
HKU\S-1-5-21-2093609111-1690196408-3150272457-1001\...\Run: [KSS] => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe [1556448 2015-12-15] (AO Kaspersky Lab)
HKU\S-1-5-21-2093609111-1690196408-3150272457-1001\...\Policies\Explorer: [NoDesktopCleanupWizard] 1
HKU\S-1-5-21-2093609111-1690196408-3150272457-1001\...\MountPoints2: {6fac2d7a-9e2b-11e0-8048-806e6f6e6963} - F:\Setup.exe
HKU\S-1-5-18\...\Run: [KSS] => C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan\kss.exe [1556448 2015-12-15] (AO Kaspersky Lab)
Lsa: [Notification Packages] scecli EgisPLPwdFilter
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
ShellIconOverlayIdentifiers: [VeriFace Enc] -> {771C7324-DA80-49D3-8017-753B0AF60951} => C:\windows\system32\IcnOvrly.dll [2011-06-24] ()
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Kaspersky Software Updater Beta.lnk [2016-06-20]
ShortcutTarget: Kaspersky Software Updater Beta.lnk -> C:\Program Files (x86)\Kaspersky Lab\Kaspersky Software Updater Beta\ksu.exe (AO Kaspersky Lab)
BootExecute: autocheck autochk * sdnclean64.exe
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 64.59.184.17 64.59.191.229
Tcpip\Parameters: [NameServer] 8.8.8.8,8.8.8.4
Tcpip\..\Interfaces\{532A0296-790E-4757-9817-59680E131AE2}: [DhcpNameServer] 64.59.184.17 64.59.191.229
Tcpip\..\Interfaces\{826BF250-4875-4438-8CA8-FB3611AF2148}: [DhcpNameServer] 64.59.184.17 64.59.191.229
Tcpip\..\Interfaces\{FBB86E63-9DC1-4F0D-8771-C2CEE0BC029E}: [DhcpNameServer] 64.59.184.17 64.59.191.229

Internet Explorer:
==================
HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.google.com
HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Search Page = hxxp://www.google.com
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.lenovo.com
HKU\S-1-5-21-2093609111-1690196408-3150272457-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = hxxp://www.lenovo.com
SearchScopes: HKLM -> DefaultScope {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = hxxp://www.bing.com/search?q={searchTerms}&form=LENDF8&pc=MALN&src=IE-SearchBox
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2012-07-17] (Microsoft Corp.)
BHO: No Name -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> No File
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-09-22] (Adobe Systems Incorporated)
BHO-x32: DivX Plus Web Player HTML5


Mine didn't have an option to check "KnownDLLs" like yours did, it seems like a slightly different version of the program.

descriptionInternet browsers and internet refusing to work, think its a hardware problem? - Page 2 EmptyRe: Internet browsers and internet refusing to work, think its a hardware problem?

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