malware on our website?

Hi -
I've been notified by my service provider that a few of our website's WordPress files are infected with malware/hacked/vulnerable contents. This is a new one to me. We've been really careful about keeping out computers clean, but i'm wondering if the same utilities can be used to clean files on our FTP. Or are there other malware fighters we should be using.
thanks in advance for any suggestions or you might offer.
buff

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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The only thing I can think of doing is to download all the files off your site and scan them with these scanners. Once they're cleaned you can then upload them again. Also scan them with your AV.

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

OK. thank you. I brought the files to my local computer and ran both programs.
the first time i ran adwcleaner, i deselected a backup stack so i ran it a second time.
here's the first text file:
# AdwCleaner v4.201 - Logfile created 21/04/2015 at 11:44:17
# Updated 08/04/2015 by Xplode
# Database : 2015-04-20.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Left Coast - MADDOW
# Running from : C:\Users\Left Coast\Desktop\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****

[x] Not Deleted : BackupStack

***** [ Files / Folders ] *****

here's the second:

# AdwCleaner v4.201 - Logfile created 21/04/2015 at 11:51:00
# Updated 08/04/2015 by Xplode
# Database : 2015-04-08.1 [Local]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Left Coast - MADDOW
# Running from : C:\Users\Left Coast\Desktop\adwcleaner_4.201.exe
# Option : Cleaning

***** [ Services ] *****

[#] Service Deleted : BackupStack

***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v0.0.0.0


-\\ Mozilla Firefox v37.0.2 (x86 en-US)


-\\ Google Chrome v42.0.2311.90


*************************

AdwCleaner[R0].txt - [1164 bytes] - [30/12/2013 17:14:40]
AdwCleaner[R1].txt - [906 bytes] - [30/12/2013 17:53:09]
AdwCleaner[R2].txt - [2112 bytes] - [01/04/2014 11:46:12]
AdwCleaner[R3].txt - [1138 bytes] - [01/04/2014 11:51:00]
AdwCleaner[R4].txt - [1198 bytes] - [01/04/2014 15:18:44]
AdwCleaner[R5].txt - [2182 bytes] - [21/04/2015 11:38:02]
AdwCleaner[R6].txt - [1473 bytes] - [21/04/2015 11:49:59]
AdwCleaner[S0].txt - [1186 bytes] - [30/12/2013 17:15:33]
AdwCleaner[S1].txt - [966 bytes] - [30/12/2013 18:05:07]
AdwCleaner[S2].txt - [2021 bytes] - [01/04/2014 11:47:42]
AdwCleaner[S3].txt - [1260 bytes] - [01/04/2014 15:19:10]
AdwCleaner[S4].txt - [2230 bytes] - [21/04/2015 11:44:17]
AdwCleaner[S5].txt - [1404 bytes] - [21/04/2015 11:51:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [1463 bytes] ##########

Here's the MBAM report:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/21/2015
Scan Time: 11:55:16 AM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.21.05
Rootkit Database: v2015.04.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Left Coast

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 361314
Time Elapsed: 16 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 4
PUP.Optional.MyPCBackup.A, C:\Users\Left Coast\Downloads\JustCloud_Setup(1).exe, Quarantined, [b089ff70177385b1edab767e926f11ef],
PUP.Optional.MyPCBackup.A, C:\Users\Left Coast\Downloads\JustCloud_Setup(2).exe, Quarantined, [e25786e9cbbf8da9efa91fd57d84b14f],
PUP.Optional.MyPCBackup.A, C:\Users\Left Coast\Downloads\JustCloud_Setup(3).exe, Quarantined, [1326b6b9bfcb73c3d4c4dd17877add23],
PUP.Optional.MyPCBackup.A, C:\Users\Left Coast\Downloads\JustCloud_Setup.exe, Quarantined, [cf6a046bed9dc373bcdc589cf40db848],

Physical Sectors: 0
(No malicious items detected)


(end)

Did you scan the files with your AV?

oops. not yet. i read the part about not running anything else until i'd posted these results
i've got Spybot S&D which i'll run now

Forget about Spybot. It is an obsolete tool.

oh. ok. I d/l'd Avast and am running it now

Ok. Once you complete the scan with with Avast upload all the files to your site and replace everyone of them.

thanks. btw, the Avast asked to do another pass of some sort on reboot, and i had to leave it in process when i went home. This morning, it's still running. even though I pressed 1 (Fix Automatically) the screen says 'moved to chest'. I think i have to sort that out before replacing the files on the site, right?

Yes, be sure that the files are clean before uploading them.

will it be obvious how to get to the 'chest' to delete them? i'm new to Avast

I don't have Avast but you should be able to delete the quarantined files. Open Avast and see if you can find them.