I think I have a virus or malware? Help!

Hello and thank you,
I am not good with computers so I am not sure if my computer is suffering from Malware or some virus. I went to a site online and it already started this download of a program and I couldn't stop it. I shut off my computer and when I reopened it I saw a strange icon that looked like my Google chrome icon and it was called cross browser. I tried to uninstall it but it said it couldn't be uninstalled until it was closed but nothing was open on my computer. Then I saw icon short cuts to YouTube, search, Facebook and Wikipedia , Amazon and Cross browser on my desktop that were not there before. I am not sure what I should do? I tried downloading adwcleaner but avast says it blocks it and it says the downloading failed.
I have a Toshiba laptop, windows 7 operating system.

please help me!

-thank you for your time

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Hello Dave and thank you so much,
I would like to post the logs but it says because I am a new member I can't copy and paste them for 7 days.
Also the AdWcleaner got rid of the youtube and facebook icons shortcuts that on my desktop when all this started but the icons for wikipedia, amazon and this short cut to google cross installation still remain on my desktop.

Remove any links in the logs and you should be able to post them. Just delete those shortcuts and see if they come back.

Hello and thank you. I deleted the links but I guess I must of missed some because I still could not post so I attached all the logs as a pdf file if that is okay?

I saw the cross browser that appeared on my desk top in my programs so I went to uninstall it and it said error that it was already uninstalled so I deleted from the list and I deleted all the short-cuts off my desk top, so far nothing new.

I also been updating some of my programs.

-thank you so much again

I can't see the pdf file.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 01/19/2015 at 19:06:55.06
End of JRT log


Results of screen317's Security Check version 0.99.93  
Windows 7 Service Pack 1 x64 (UAC is enabled)  
Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!  
avast! Antivirus  
Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 71  
Adobe Flash Player 16.0.0.257  
Adobe Reader 10.1.13 Adobe Reader out of Date!  
Mozilla Firefox (35.0)
Google Chrome (39.0.2171.95)
Google Chrome (39.0.2171.99)
````````Process Check: objlist.exe by Laurent````````  
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe  
Malwarebytes Anti-Malware mbam.exe  
Malwarebytes Anti-Malware mbamscheduler.exe  
AVAST Software Avast AvastSvc.exe  
AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````

Protection log
Malwarebytes Anti-Malware



Protection, 1/19/2015 6:08:35 PM, SYSTEM, SEBASTIAN, Protection, Malware Protection, Starting,
Protection, 1/19/2015 6:08:35 PM, SYSTEM, SEBASTIAN, Protection, Malware Protection, Started,
Protection, 1/19/2015 6:08:35 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Starting,
Update, 1/19/2015 6:08:39 PM, SYSTEM, SEBASTIAN, Manual, Remediation Database, 2013.10.16.1, 2014.12.6.1,
Update, 1/19/2015 6:08:39 PM, SYSTEM, SEBASTIAN, Manual, Rootkit Database, 2014.11.18.1, 2015.1.14.1,
Update, 1/19/2015 6:08:40 PM, SYSTEM, SEBASTIAN, Manual, Malware Database, 2014.11.20.6, 2015.1.19.15,
Protection, 1/19/2015 6:08:40 PM, SYSTEM, SEBASTIAN, Protection, Refresh, Starting,
Protection, 1/19/2015 6:08:43 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Started,
Protection, 1/19/2015 6:08:43 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Stopping,
Protection, 1/19/2015 6:08:43 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Stopped,
Protection, 1/19/2015 6:08:48 PM, SYSTEM, SEBASTIAN, Protection, Refresh, Success,
Protection, 1/19/2015 6:08:48 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Starting,
Protection, 1/19/2015 6:08:48 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Started,
Scan, 1/19/2015 6:42:20 PM, SYSTEM, SEBASTIAN, Manual, Start:1/19/2015 6:09:12 PM, Duration:30 min 31 sec, Threat Scan, Completed, 0 Malware Detections, 15 Non-Malware Detections,
Protection, 1/19/2015 6:43:55 PM, SYSTEM, SEBASTIAN, Protection, Malware Protection, Starting,
Protection, 1/19/2015 6:43:55 PM, SYSTEM, SEBASTIAN, Protection, Malware Protection, Started,
Protection, 1/19/2015 6:43:55 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Starting,
Protection, 1/19/2015 6:44:41 PM, SYSTEM, SEBASTIAN, Protection, Malicious Website Protection, Started,

(end)


JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Rebecca on Mon 01/19/2015 at 18:57:35.50
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Rebecca\AppData\Roaming\zip opener packages"
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{38D31CE0-4C68-4995-8ED9-639025DD7A45}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{6DE8A24E-492A-4239-A2F4-E8865A10DEB4}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{73B82580-4FD5-436B-8F27-AC2135E099FC}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{9DE0A846-CA30-41DC-B09F-2F2A2C47AB22}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{9FFE71EF-55DF-4646-9E03-54E54970EC8F}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{D12149D1-6980-4698-A974-EA733AED3B05}
Successfully deleted: [Empty Folder] C:\Users\Rebecca\appdata\local\{DB45417A-37A3-4E96-A149-A8A22B1CF421}



~~~ FireFox

Emptied folder: C:\Users\Rebecca\AppData\Roaming\mozilla\firefox\profiles\c2oul8c3.default\minidumps [272 files]



~~~ Event Viewer Logs were cleared

The scan log


Malwarebytes Anti-Malware


Scan Date: 1/19/2015
Scan Time: 6:09:12 PM
Logfile: scan log.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.19.15
Rootkit Database: v2015.01.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Rebecca

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358480
Time Elapsed: 30 min, 31 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 2
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\0C62BC0AF317AB18, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],

Files: 13
PUP.Optional.OutBrowse, C:\Users\Rebecca\AppData\Local\Temp\setup.exe, Quarantined, [53f8a752cbbe2c0af8b716f7689a19e7],
PUP.Optional.WordProser.A, C:\Users\Rebecca\AppData\Local\Temp\awh1582.tmp, Quarantined, [212a18e12168e84e3fabd339a06245bb],
PUP.Optional.StormWatch.A, C:\Users\Rebecca\AppData\Local\Temp\awhB4A.tmp, Quarantined, [3318a7527e0b2a0ceccad97ce818d828],
PUP.Optional.OptimunInstaller, C:\Users\Rebecca\Downloads\fl_setup.exe, Quarantined, [39127881e3a60a2ca061c783817f0000],
PUP.Optional.InstallRex, C:\Users\Rebecca\Downloads\Mary J Blige I Can Do Bad All By Myself Unreleased Track.mp3.exe, Quarantined, [66e5c6337f0a5fd705941fabc23f916f],
PUP.Optional.AdBundle, C:\Users\Rebecca\Downloads\winrar setup.exe, Quarantined, [69e218e1fb8e1125f4f78cb7d22f40c0],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\20120620165953.log, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\Setup.dat, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\Setup.exe, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\Setup.ico, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\TsuDll.dll, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\_Setup.dll, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],
PUP.Optional.Installmate, C:\ProgramData\InstallMate\{16782E9C-E344-47BD-A045-B9BA79870632}\_Setupx.dll, Quarantined, [98b38970226767cf3e3c0a55ff04e41c],

Physical Sectors: 0
(No malicious items detected)


(end)

# AdwCleaner v4.108 - Report created 19/01/2015 at 17:53:45
# Updated 17/01/2015 by Xplode
# Database : 2015-01-18.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Rebecca - SEBASTIAN
# Running from : C:\Users\Rebecca\Downloads\adwcleaner_4.108.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Rebecca\AppData\Local\CrossBrowser
Folder Deleted : C:\Users\Rebecca\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\CrossBrowser
File Deleted : C:\Users\Rebecca\Desktop\Facebook.lnk
File Deleted : C:\Users\Rebecca\Desktop\Youtube.lnk
File Deleted : C:\Users\Rebecca\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp__0.localstorage
File Deleted : C:\Users\Rebecca\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp__0.localstorage-journal
File Deleted : C:\Users\Rebecca\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : [x64] HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{FFB96CC1-7EB3-449D-B827-DB661701C6BB}]
Value Deleted : [x64] HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{FFB96CC1-7EB3-449D-B827-DB661701C6BB}]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eofcbnmajmjmplflapaojjnihcjkigck
Key Deleted : HKCU\Software\dsiteproducts
Key Deleted : HKCU\Software\WEDLMNGR
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Zip Opener Packages
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Toolbar
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\incredibar.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v35.0 (x86 en-US)


-\\ Google Chrome v39.0.2171.99

[C:\Users\Rebecca\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] :
[C:\Users\Rebecca\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : }

*************************

AdwCleaner[R0].txt - [2591 octets] - [19/01/2015 17:47:04]
AdwCleaner[S0].txt - [2447 octets] - [19/01/2015 17:53:45]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2507 octets] ##########

Hello Dave, and thank you again. I got rid of the links like you said and was able to post. I had them on one document as a the pdf I tried to submit the other day so sorry if some are a little out of order.

I have not seen any icons comeback yet or anything new.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

C:\Users\Rebecca\AppData\Local\Temp\awh1456.tmp a variant of Win32/SpeedBit.C potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\Local\Temp\mymathlab access code keygen__10924_i1451645365_il2532878.exe a variant of Win32/Amonetize.CX potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\Local\Temp\nsv8633.tmp\CommonsDll.dll a variant of Win32/Amonetize.DB potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\Local\Temp\nsv8633.tmp\mymathlab access code keygen_10924_i17302514_il345.exe a variant of Win32/Amonetize.DF potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\LocalLow\ZoneAlarm_Security\ldrtbZon0.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\LocalLow\ZoneAlarm_Security\ldrtbZone.dll a variant of Win32/Toolbar.Conduit.P potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\LocalLow\ZoneAlarm_Security\tbZon0.dll a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\LocalLow\ZoneAlarm_Security\tbZon1.dll a variant of Win32/Toolbar.Conduit.Y potentially unwanted application deleted - quarantined
C:\Users\Rebecca\AppData\LocalLow\ZoneAlarm_Security\tbZone.dll a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
C:\Users\Rebecca\Downloads\zaSetupWeb_101_079_000.exe Win32/Toolbar.Conduit potentially unwanted application deleted - quarantined
C:\Users\Rebecca\Downloads\ZipOpenerSetup.exe Win32/InstallCore.BN potentially unwanted application deleted - quarantined

Here is the log I got and for Malwarebytes do I delete the files that it said it moved to chest or quarantined? Or I don't have to worry about them?

-thank you so much Dave

You can removed the files in quarantine in MBAM. How's your computer working now? Any other issues or questions?