Someone accessed my MS account and can not open it.

Hello,
I just received a text saying someone may have accessed my MS account in Hotmail. When I go to log on it says:
"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."
I can not open it. I tried clearing the cache, but it is still occurring. This email address (lnewman1@msn.com)is also linked to my business account. The business account is fine.

Please advise. Thanks!

Your best bet would be to contact MS

OK, I will contact MSN. I did a scan and here is the results. Not sure if I have a virus or not.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/26/2015
Scan Time: 11:01:52 PM
Logfile: MalJan26.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.27.02
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355120
Time Elapsed: 27 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.Sanbreel.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\{8d9208df-94f9-4c96-a224-97b37b0df94e}Gw64, Quarantined, [8bd3d8240d7ce65090519ff8748fcb35],
PUP.Optional.Vosteran.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Vosteran Browser, Quarantined, [df7fc735117850e6132c7888bd48c23e],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE\1I1T1Q1S, Quarantined, [015d3ebe09803afcf711b20f59aa37c9],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE, Quarantined, [2a3416e61871b77f71ab03d4dc281fe1],

Registry Values: 2
PUP.Optional.Vosteran, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\WSE_Vosteran\\, Quarantined, [f965ca327e0b4ee8623f3fc2a560d42c]
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE|tb, 0Z1B1L2Z1S, Quarantined, [2a3416e61871b77f71ab03d4dc281fe1]

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.DynamoCombo.A, C:\Users\DelawareGlassTinting\AppData\Local\Temp\Dynamo Combo, Quarantined, [b4aaa3599aefa5913f08e197dd260bf5],

Files: 1
PUP.Optional.Sanbreel.A, C:\Windows\System32\drivers\{8d9208df-94f9-4c96-a224-97b37b0df94e}Gw64.sys, Quarantined, [8bd3d8240d7ce65090519ff8748fcb35],

Physical Sectors: 0
(No malicious items detected)


(end)

# AdwCleaner v4.109 - Report created 27/01/2015 at 13:28:30
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\YBOBR1F3\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0630911F-35B2-43C8-8484-79C40E90990F}
Key Deleted : HKCU\Software\Pokki

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


*************************

AdwCleaner[R0].txt - [2166 octets] - [15/01/2015 19:02:41]
AdwCleaner[R1].txt - [1774 octets] - [27/01/2015 13:25:32]
AdwCleaner[S0].txt - [1555 octets] - [27/01/2015 13:28:30]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1615 octets] ##########

The infections that were in the logs are just the usual crap that one accumulates and doesn't have any bearing on the problem you have on that site.

OK Thanks.

You're welcome. Let me know how it turns out.