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descriptionWhy did my Firefox browser just stop working? EmptyWhy did my Firefox browser just stop working?

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For some reason and out of nowhere, my Firefox browser will no longer connect to the internet.
It worked fine yesterday, but when I turned the computer on today... not.
I've confirmed my modem, router, wifi and everything else. I can access the internet with Chrome and with IE. I've even uninstalled and reinstalled Firefox.
Any suggestions?
thanks in advance.


descriptionWhy did my Firefox browser just stop working? EmptyRe: Why did my Firefox browser just stop working?

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Please download MiniToolBox to Desktop and run it.

Why did my Firefox browser just stop working? MiniToolBox

Checkmark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • Lst Last 10 Event Viewer Errors
  • List Users, Partitions and Memory Size

Click Go and copy/paste the log (Result.txt) into your next post.

descriptionWhy did my Firefox browser just stop working? EmptyRe: Why did my Firefox browser just stop working?

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MiniToolBox by Farbar Version: 30-11-2014
Ran by John (administrator) on 19-01-2015 at 08:51:47
Running from "C:\Users\John\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MJ6YNQ0G"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection 2 (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : John-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 68-A3-C4-6C-E3-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : 802.11n Wireless LAN Card #2
Physical Address. . . . . . . . . : 68-A3-C4-6C-E3-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:6900:3e6:9999:4f5:36af:4d2d(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:6900:3e6:2951:54c2:6619:78cc(Preferred)
Link-local IPv6 Address . . . . . : fe80::9999:4f5:36af:4d2d%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 18, 2015 11:20:03 AM
Lease Expires . . . . . . . . . . : Tuesday, January 20, 2015 8:32:01 AM
Default Gateway . . . . . . . . . : fe80::4af8:b3ff:fec9:77b3%12
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 359179204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-36-CA-99-78-AC-C0-BF-60-19
DNS Servers . . . . . . . . . . . : 2601:9:6900:3e6:4af8:b3ff:fec9:77b3
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hsd1.ca.comcast.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-AC-C0-BF-60-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:6900:3e6:a0fc:41c1:c354:95a6(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:6900:3e6:10f5:260c:b688:e0c0(Preferred)
Link-local IPv6 Address . . . . . : fe80::a0fc:41c1:c354:95a6%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 18, 2015 11:12:46 AM
Lease Expires . . . . . . . . . . : Tuesday, January 20, 2015 8:31:48 AM
Default Gateway . . . . . . . . . : fe80::4af8:b3ff:fec9:77b3%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 259566784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-36-CA-99-78-AC-C0-BF-60-19
DNS Servers . . . . . . . . . . . : 2601:9:6900:3e6:4af8:b3ff:fec9:77b3
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hsd1.ca.comcast.net

Tunnel adapter Local Area Connection* 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:28dd:1591:b655:a424(Preferred)
Link-local IPv6 Address . . . . . : fe80::28dd:1591:b655:a424%23(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.hsd1.ca.comcast.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9A6E3187-0BC2-4E7D-922B-AA06C3241C47}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 2601:9:6900:3e6:4af8:b3ff:fec9:77b3

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Pinging google.com [2607:f8b0:4010:801::1009] with 32 bytes of data:
Reply from 2607:f8b0:4010:801::1009: time=31ms
Reply from 2607:f8b0:4010:801::1009: time=60ms

Ping statistics for 2607:f8b0:4010:801::1009:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 60ms, Average = 45ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 2601:9:6900:3e6:4af8:b3ff:fec9:77b3

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=111ms TTL=48
Reply from 98.139.183.24: bytes=32 time=146ms TTL=48

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 146ms, Average = 128ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...68 a3 c4 6c e3 eb ......Microsoft Virtual WiFi Miniport Adapter
12...68 a3 c4 6c e3 ea ......802.11n Wireless LAN Card #2
10...78 ac c0 bf 60 19 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.107 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.125 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.107 276
192.168.1.0 255.255.255.0 On-link 192.168.1.125 281
192.168.1.107 255.255.255.255 On-link 192.168.1.107 276
192.168.1.125 255.255.255.255 On-link 192.168.1.125 281
192.168.1.255 255.255.255.255 On-link 192.168.1.107 276
192.168.1.255 255.255.255.255 On-link 192.168.1.125 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.107 276
224.0.0.0 240.0.0.0 On-link 192.168.1.125 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.107 276
255.255.255.255 255.255.255.255 On-link 192.168.1.125 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 276 ::/0 fe80::4af8:b3ff:fec9:77b3
12 281 ::/0 fe80::4af8:b3ff:fec9:77b3
1 306 ::1/128 On-link
23 58 2001::/32 On-link
23 306 2001:0:5ef5:79fb:28dd:1591:b655:a424/128
On-link
10 28 2601:9:6900:3e6::/64 On-link
10 36 2601:9:6900:3e6::/64 fe80::4af8:b3ff:fec9:77b3
12 33 2601:9:6900:3e6::/64 On-link
12 41 2601:9:6900:3e6::/64 fe80::4af8:b3ff:fec9:77b3
10 276 2601:9:6900:3e6:10f5:260c:b688:e0c0/128
On-link
12 281 2601:9:6900:3e6:2951:54c2:6619:78cc/128
On-link
12 281 2601:9:6900:3e6:9999:4f5:36af:4d2d/128
On-link
10 276 2601:9:6900:3e6:a0fc:41c1:c354:95a6/128
On-link
10 276 fe80::/64 On-link
12 281 fe80::/64 On-link
23 306 fe80::/64 On-link
23 306 fe80::28dd:1591:b655:a424/128
On-link
12 281 fe80::9999:4f5:36af:4d2d/128
On-link
10 276 fe80::a0fc:41c1:c354:95a6/128
On-link
1 306 ff00::/8 On-link
23 306 ff00::/8 On-link
10 276 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/18/2015 10:47:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/17/2015 10:07:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/17/2015 08:54:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4010

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4010

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3011

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/16/2015 01:35:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2013


System errors:
=============
Error: (01/18/2015 11:15:10 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

Error: (01/18/2015 11:14:20 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/18/2015 11:14:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:
%%1053

Error: (01/18/2015 11:14:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.

Error: (01/18/2015 11:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (01/18/2015 11:13:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (01/18/2015 10:15:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

Error: (01/18/2015 10:14:35 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/18/2015 10:14:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:
%%1053

Error: (01/18/2015 10:14:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 8191.29 MB
Available physical RAM: 6793.01 MB
Total Pagefile: 16380.75 MB
Available Pagefile: 14203.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.76 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1384.19 GB) (Free:1064.57 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.97 GB) (Free:1.56 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-HP

Administrator ASPNET Guest
John


**** End of log ****

descriptionWhy did my Firefox browser just stop working? EmptyRe: Why did my Firefox browser just stop working?

more_horiz
I had problems with FF for the past two days but it only occured while on Youtube. It seemed like it was connected but everytime I clicked on video, I was told that the video was not available. I uninstalled and reinstalled FF but no luck. I tried System Restore with no luck. Yesterday, I couldn't uninstall it so I deleted the folders, reinstalled FF and it worked again. I can't determine why you're having problems.

descriptionWhy did my Firefox browser just stop working? EmptyRe: Why did my Firefox browser just stop working?

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