My hp laptop with windows 8 has been getting slower for the past 2 months. I soft reset my computer & ive ran the computer checks and they say everything is fine but it takes forever to load and kicks me off the internet constantly. Plus videos wont run smoothly. I need this running properly for school which starts in a week. I literally know nothing but the most basic of information about computers so I really need help with this starting with the diagnosis of the problem.