GeekPolice Tech TutorialsLog in

 

Computer running really, really slow

Share

descriptionRe: Computer running really, really slow

more_horiz
Okay, I did that. Start up is a bit faster.

Now I'm mostly just having issues with games. World of Warcraft is insanely laggy on this computer but not my laptop, and I can't even really run the Sims 3 anymore. It takes more than 20 minutes to load, and then when it does, it freezes really quickly. Its essentially unplayable.

I don't understand what happened, because WoW used to run nice and quick on this comp and The Sims 2 and 3, while slow, never did THIS before. I just don't get it, and its really frustrating Sad tearing

descriptionRe: Computer running really, really slow

more_horiz
Open your Task Manager before you play the game and try to see what's eating up the resources.

descriptionRe: Computer running really, really slow

more_horiz
Okay, I'm trying that right now.

Also, suddenly a couple days ago, this error started popping up:



I've had this computer for almost 5 years now and that has never happened before.  I didn't install Windows myself, but I ordered it online (from Future Shop, I think) and I've never had a problem...

Edited to add: I didn't click the "resolve online now" because I'm not sure if its a well-designed virus or if its actually legit.

Last edited by alewiina on 18th December 2014, 10:39 pm; edited 1 time in total (Reason for editing : added info)

descriptionRe: Computer running really, really slow

more_horiz
I'm almost certain that it's a scam. Let's run a scan to check the Windows validity.

1. Download this diagnostics tool MGADiag.ext and save this to your Desktop.
2. Double-click on MGADiag.exe and click Continue
3. When the program has finished, click on Copy
4. Post the results in your next reply.

descriptionRe: Computer running really, really slow

more_horiz
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9FD3EC4D-27BC-42E2-997E-40CFD24D7750}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: {9FD3EC4D-27BC-42E2-997E-40CFD24D7750}1.9.0027.06.1.7601.2.00010300.1.0.003x64*****-*****-*****-*****-3Q6C900359-OEM-8992687-000102S-1-5-21-3148069768-4241911056-1355770057HP-PavilionNY549AAR-ABA p6230yAmerican Megatrends Inc.5.0520091026000000.000000+000EAEC3207018400FA04090409Mountain Standard Time(GMT-07:00)03HPQOEMSLIC-CPC100100Microsoft Office Home and Student 2007127E7426CF3003DB8Efk4Ngiwpm0h5pY//fpWLN6QoOA=81602-OEM-6873281-296354

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3142009
Installation ID: 008366258856388674282214838745398162786975060593843913
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 12/18/2014 5:13:40 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:13:2014 18:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAln2oquIxwPvYTpgI4I8G/mQI0mSOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC


descriptionRe: Computer running really, really slow

more_horiz
Something doesn't look correct. Please go to Control Panel, programs and Features and click "show updates" to see if you're getting your updates. That should prove if the Windows is valid or not.

descriptionRe: Computer running really, really slow

more_horiz


Is that the right place? It seems like its getting some updates?

descriptionRe: Computer running really, really slow

more_horiz
Well, you're receiving your updates so the OS is legit. Please try the Task Manager fix that I suggested earlier.

descriptionRe: Computer running really, really slow

more_horiz
Okay, I did look earlier but nothing looked off, I just want to make sure I'm looking at the right thing...

In the task manager, under the "Processes" tab, am I looking at "Memory" or "CPU"? Either way, nothing seems to be overly high, the most was Firefox at 297,000kB which is what, not quite 300MB? That doesn't sound like much... and that was by far the highest.

descriptionRe: Computer running really, really slow

more_horiz
Do you have the OS disk? If not, is the Recovery Console on a separate drive? You may have to save your important data and run the Recovery Console to take you computer back to the day you purchased it.

descriptionRe: Computer running really, really slow

more_horiz
I don't think I do Sad tearing  It was so long ago  There's a chance I may have the OS disc from my laptop (same Operating system), but its a very small chance...

Can I somehow order a recovery disc?  Or do I have to purchase a whole new operating system disc?

descriptionRe: Computer running really, really slow

more_horiz
Windows 7 usually have a Recovery on a separate partition of your hard drive. Check and see if you have a D drive.

descriptionRe: Computer running really, really slow

more_horiz
Okay, I do have a D drive, and it has this when I click on it:



But I have no idea how to use a partition or what I would do to do a recovery.

Do you think this is the best option? To do a recovery, I mean? And if so, can you walk me through it?

descriptionRe: Computer running really, really slow

more_horiz
Do you think this is the best option? To do a recovery, I mean? And if so, can you walk me through it?

To access the System Recovery Environment in Windows 7, simply boot your PC, just before the system loads the Windows operating system; hit the [F8] Function 8 key on your keyboard which will launch the Advanced Boot Options menu. There you will see a new option 'Repair Your Computer', select this option and hit 'Enter' on your keyboard.

descriptionRe: Computer running really, really slow

more_horiz
Okay, and this restores it to a factory state? So I need to put ALL of my stuff on an external first, right?
Permissions in this forum:
You cannot reply to topics in this forum