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SLOW computer after running scans

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descriptionRe: SLOW computer after running scans

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Please do this even though you don't have the OS disk. Please tell me if the scan asks for the OS disk

•Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
*Let this run undisturbed until the window with the blue progress bar goes away
SFC - Which stands for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

descriptionRe: SLOW computer after running scans

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OK. Also, since CF I am now able to be in normal mode....at least for the time being. Would you like me to stay there for as long as the computer lets me?

descriptionRe: SLOW computer after running scans

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OK. Also, since CF I am now able to be in normal mode....at least for the time being. Would you like me to stay there for as long as the computer lets me?.

Does Ok mean that the SFC ran without incident? Please keep your computer in Normal and tell me how it's working.

descriptionRe: SLOW computer after running scans

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It did., at least I think. I am not quqite sure what's supposed to happen. Here's what happened after, though. Everything ran great! I could cruise around the internet, open Word docs, other files, pictures. UNTIL (dun, dun, dun) I shut down and turned it back on today. In normal mode, again, we're back to everything (not just internet) being S.L.O.W again. Safe mode has no issues whatsoever. I am at a loss. Grrr. I feel like we get somewhere, but then on startup, something happens again.

descriptionRe: SLOW computer after running scans

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Something is slowing down the computer in Normal Mode. We have to find what it is.

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

descriptionRe: SLOW computer after running scans

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I am not sure if I did this right, but here you go (I couldn't find the 'command line' but it looked like everything on the left side was already selected and the was no 'ok' to press, it just went):

Process CPU Private Bytes Working Set PID Description Company Name
System Idle Process 96.88 0 K 16 K 0
System 0 K 220 K 4
Interrupts 1.56 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 168 K 416 K 588 Windows NT Session Manager Microsoft Corporation
csrss.exe 1.56 1,432 K 3,384 K 928 Client Server Runtime Process Microsoft Corporation
winlogon.exe 3,244 K 2,424 K 952 Windows NT Logon Application Microsoft Corporation
services.exe 1,680 K 4,396 K 996 Services and Controller app Microsoft Corporation
svchost.exe 2,944 K 4,836 K 1152 Generic Host Process for Win32 Services Microsoft Corporation
wmiprvse.exe 1,876 K 4,964 K 1968 WMI Microsoft Corporation
svchost.exe 1,732 K 4,232 K 1236 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 9,020 K 14,392 K 1384 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1,256 K 3,520 K 1408 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1,068 K 2,960 K 1468 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 2,304 K 1,328 K 1008 LSA Shell (Export Version) Microsoft Corporation
ZCfgSvc.exe 2,648 K 6,264 K 1840 ZeroCfgSvc MFC Application Intel Corporation
explorer.exe 17,928 K 26,584 K 1988 Windows Explorer Microsoft Corporation
iexplore.exe 13,216 K 4,796 K 2024 Internet Explorer Microsoft Corporation
ctfmon.exe 968 K 3,696 K 456 CTF Loader Microsoft Corporation
iexplore.exe 72,692 K 85,064 K 484 Internet Explorer Microsoft Corporation
procexp.exe 10,240 K 15,960 K 1128 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

descriptionRe: SLOW computer after running scans

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ok PLEASE IGNORE LOG ABOVE!!! I found the ''ok" Since I am in safe mode I had to move the box up, and I was able to just get enough of it to click it. Here is the corrected log:


Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 100.00 0 K 16 K 0
System 0 K 220 K 4
Interrupts < 0.01 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 168 K 416 K 588 Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 1,432 K 3,400 K 928 Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 3,244 K 2,424 K 952 Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 1,680 K 4,396 K 996 Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 2,904 K 4,812 K 1152 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k DcomLaunch
wmiprvse.exe 1,804 K 4,968 K 1968 WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 1,712 K 4,228 K 1236 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k rpcss
svchost.exe 8,972 K 14,356 K 1384 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe 1,312 K 3,576 K 1408 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k NetworkService
svchost.exe 1,068 K 2,960 K 1468 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
lsass.exe 2,336 K 1,348 K 1008 LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
ZCfgSvc.exe 2,648 K 6,264 K 1840 ZeroCfgSvc MFC Application Intel Corporation "C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe"
explorer.exe 17,592 K 26,144 K 1988 Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
iexplore.exe 13,140 K 9,024 K 2024 Internet Explorer Microsoft Corporation "C:\Program Files\internet explorer\iexplore.exe"
ctfmon.exe 976 K 3,656 K 456 CTF Loader Microsoft Corporation ctfmon.exe
iexplore.exe 72,152 K 83,216 K 484 Internet Explorer Microsoft Corporation "C:\Program Files\internet explorer\iexplore.exe" SCODEF:2024 CREDAT:14337
procexp.exe 10,632 K 16,104 K 868 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Administrator\Desktop\ProcessExplorer\procexp.exe"

descriptionRe: SLOW computer after running scans

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Ok, let's try this: Press CTRL + ALT + Delete and open the Windows Task Manager. Click on Processes. At the bottom you should see the CPU usage. It should be very near to zero if you're not doing anything on the computer. Please tell me the CPU usage.

descriptionRe: SLOW computer after running scans

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Interesting. In safe mode: 0%
In Normal Mode: it jumps all over....0%, 5, 24, 86, 37, 16, 11, 44, never stops.

Weird.

descriptionRe: SLOW computer after running scans

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Ok. It's normal to fluctuate a bit in Normal Mode. In Safe mode, very few processes are running. I would like you to click on Mem usage in the upper right-hand corner. This will toggle between the highest and the lowest usages. Please tell me what process is using the highest memory. I would also like to test the RAM chips.

That could be a problem with bad RAM. Please run this check just to eliminate that possibility.
Test your RAM here.

descriptionRe: SLOW computer after running scans

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in safe or normal? I doubt I could get that to run in normal mode.

descriptionRe: SLOW computer after running scans

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iexplore.exe

descriptionRe: SLOW computer after running scans

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ok, tried testing ram. I am not able to unzip the file for some reason. Is there another way?

descriptionRe: SLOW computer after running scans

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Celina268 wrote:
ok, tried testing ram. I am not able to unzip the file for some reason. Is there another way?

Not that I know about. What happens when you try to unzip it?

descriptionRe: SLOW computer after running scans

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well, i double click on it and it gives me two options in order to open it. I can use the web to pick a program or choose a program from the options it gives me. None of the options are winzip or 7-zip. I checked the web option. It brings me to a site where I can download unzippers....but when I do, I still can't open the file.
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