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Computer still not working correctly

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descriptionComputer still not working correctly EmptyComputer still not working correctly

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Opening any page on web is taking a minute or more for the page to open. Computer was not doing this before.

Thank you for your help


# AdwCleaner v3.216 - Report created 21/07/2014 at 21:18:36
# Updated 17/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Joann - JOANNPC
# Running from : C:\Users\Joann\Downloads\adwcleaner_3.216.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207


-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Joann\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [2137 octets] - [10/03/2014 23:16:59]
AdwCleaner[R1].txt - [2384 octets] - [10/03/2014 23:23:39]
AdwCleaner[R2].txt - [1603 octets] - [11/04/2014 10:48:17]
AdwCleaner[R3].txt - [3290 octets] - [10/07/2014 21:28:31]
AdwCleaner[R4].txt - [1522 octets] - [21/07/2014 21:16:43]
AdwCleaner[S0].txt - [2409 octets] - [10/03/2014 23:29:57]
AdwCleaner[S1].txt - [1676 octets] - [11/04/2014 10:53:27]
AdwCleaner[S2].txt - [3806 octets] - [10/07/2014 21:35:43]
AdwCleaner[S3].txt - [1402 octets] - [21/07/2014 21:18:36]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1462 octets] ##########





Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 21/07/2014
Scan Time: 9:27:40 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.21.09
Rootkit Database: v2014.07.17.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Joann

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 440562
Time Elapsed: 9 min, 40 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)






Results of screen317's Security Check version 0.99.86
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 65
Adobe Flash Player 14.0.0.145
Adobe Reader XI
Google Chrome 35.0.1916.153
Google Chrome 36.0.1985.125
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbam.exe
AdTrustMedia PrivDog finalizesetup.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Is this the same computer we were cleaning in the other thread?

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Yes it is I was unable to post there. I stopped checking after a couple days because of no response. Sorry I would have posted there if I could have

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Ok. If you have another problem posting please send me a pm. How's the computer running now?

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Loading anything is taking a minute or more of the net >.<

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Please test your ISP speed and let me know the results.

Here's the site to test your ISP speed.

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Computer still not working correctly 3642085982

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Has you ISP always been that slow? Did you contact them?

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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I have had the same provider for years and everyone else in the house is not having problems with opening pages, downloading etc.

Umm but what is a good speed? Just because I have used them for years doesnt mean service can't be better right Smile...

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Umm but what is a good speed? Just because I have used them for years doesnt mean service can't be better right

I have Fibre-optics and the ping is 8 ms Upload is 31 Mbps and download is 50.23 mbps.
What browser are you using?


Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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I normally use google chrome to browse





---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17207

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 4.013000 GHz
Memory total: 8486723584, free: 6524690432

Downloaded database version: v2014.07.24.01
Downloaded database version: v2014.07.17.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D501E078

Partition information:

   Partition 0 type is Primary (0x7)
   Partition is ACTIVE.
   Partition starts at LBA: 2048  Numsec = 204800
   Partition file system is NTFS
   Partition is bootable

   Partition 1 type is Primary (0x7)
   Partition is NOT ACTIVE.
   Partition starts at LBA: 206848  Numsec = 1953314816

   Partition 2 type is Empty (0x0)
   Partition is NOT ACTIVE.
   Partition starts at LBA: 0  Numsec = 0

   Partition 3 type is Empty (0x0)
   Partition is NOT ACTIVE.
   Partition starts at LBA: 0  Numsec = 0

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1953505168-1953525168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished





Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.07.24.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17207
Joann :: JOANNPC [administrator]

24/07/2014 1:04:09 AM
mbar-log-2014-07-24 (01-04-09).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 451071
Time elapsed: 12 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the Computer still not working correctly EsetOnline button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on Computer still not working correctly EsetSmartInstall to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the Computer still not working correctly EsetSmartInstallDesktopIcon-1 icon on your desktop.

•Check Computer still not working correctly EsetAcceptTerms
•Click the Computer still not working correctly EsetStart button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check Computer still not working correctly EsetScanArchives
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push Computer still not working correctly EsetListThreats
•Push Computer still not working correctly EsetExport, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the Computer still not working correctly EsetBack button.
•Push Computer still not working correctly EsetFinish
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7623
# api_version=3.0.2
# EOSSerial=2e1d03eb748ba441977abf7c7072cea8
# engine=19334
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2014-07-24 11:52:04
# local_time=2014-07-24 07:52:04 (-0500, Eastern Daylight Time)
# country="Canada"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1='Microsoft Security Essentials'
# compatibility_mode=5895 16777213 100 100 871100 29121918 0 0
# scanned=328759
# found=4
# cleaned=4
# scan_time=14447
sh=6D6916AFD52B382B1FA4210DB8A11D793A4DA3F2 ft=1 fh=75df31e65a87e142 vn="Win32/VOPackage.F potentially unwanted application (deleted - quarantined)" ac=C fn="C:\AdwCleaner\Quarantine\C\Users\Joann\AppData\Roaming\VOPackage\VOPackage.exe.vir"
sh=B107DC3D0B75C07030BD6AD3374354525A85E882 ft=1 fh=2e2fe6443d52ccb8 vn="Win32/Toolbar.Babylon potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\Downloads\installer_adobe_flash_player_English.exe"
sh=6D6916AFD52B382B1FA4210DB8A11D793A4DA3F2 ft=1 fh=75df31e65a87e142 vn="Win32/VOPackage.F potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\Joann\AppData\Local\Temp\LIL3C4C.tmp\VOPackage.exe"
sh=6A95ABAD040AF6769456BCF99756CCE60A41458A ft=1 fh=3f635aaed8ed3d4a vn="Win32/OutBrowse.V potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\Joann\Downloads\Player.exe"

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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Woah that helped things a lot, things are much faster

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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SassyCat wrote:
Woah that helped things a lot, things are much faster

So, your computer is working much better? Any other issues?

descriptionComputer still not working correctly EmptyRe: Computer still not working correctly

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