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Virus that I can't remove

2 posters

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Bu
t I don't understand why I can't get my Malwarebytes to work.

You may have downloaded a fraudulent version.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the Virus that I can't remove - Page 2 EsetOnline button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on Virus that I can't remove - Page 2 EsetSmartInstall to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the Virus that I can't remove - Page 2 EsetSmartInstallDesktopIcon-1 icon on your desktop.

•Check Virus that I can't remove - Page 2 EsetAcceptTerms
•Click the Virus that I can't remove - Page 2 EsetStart button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check Virus that I can't remove - Page 2 EsetScanArchives
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push Virus that I can't remove - Page 2 EsetListThreats
•Push Virus that I can't remove - Page 2 EsetExport, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the Virus that I can't remove - Page 2 EsetBack button.
•Push Virus that I can't remove - Page 2 EsetFinish
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Will do the scan. Malwarebytes was working up until the other issues showed up.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Okay, ran the scan. No log to post. Said no threats found.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Please download and install a new version of MBAM and try to run it.

Virus that I can't remove - Page 2 Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Will not let me download. I receive a message that says "malwarebytes is currently installed and cannot be properly uninstalled. Please uninstall manually, reboot, and try again.

I've tried to unistall MB manually and receive this message "Anit-Malware\unins000.mss is missing. Please correct the problem or obtain a new copy"

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Ok, you will have to delete it. You will find it in Program Files. If you cannot delete the folder, you can use Unlocker below.

You can download and install Unlocker . Make sure you decline each of those free offers so they won't get loaded on your computer.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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OK. Got it to uninstall and install.

Log

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/29/2014
Scan Time: 9:26:04 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.06
Rootkit Database: v2014.05.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239632
Time Elapsed: 4 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\DeltaTB.exe, Quarantined, [f5352532cead9d9942a2f70fca3727d9],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\3DB2181D-BAB0-7891-B85C-9231A462B1AC\Latest\BExternal.dll, Quarantined, [fd2d6dea2e4dc274f2f1cd5504fc26da],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\EBD6FE60-BAB0-7891-87D2-21DE6543DC95\Latest\BExternal.dll, Quarantined, [d555f4637dfec17515cedb47f20e02fe],

Physical Sectors: 0
(No malicious items detected)


(end)

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Don't try to uninstall it.Delete the MBAM folder.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Ok. I got it to work. The log is printed in previous post.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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I don't see it. Could you please run MBAM again and post the log.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/29/2014
Scan Time: 9:26:04 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.06
Rootkit Database: v2014.05.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239632
Time Elapsed: 4 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\DeltaTB.exe, Quarantined, [f5352532cead9d9942a2f70fca3727d9],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\3DB2181D-BAB0-7891-B85C-9231A462B1AC\Latest\BExternal.dll, Quarantined, [fd2d6dea2e4dc274f2f1cd5504fc26da],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\EBD6FE60-BAB0-7891-87D2-21DE6543DC95\Latest\BExternal.dll, Quarantined, [d555f4637dfec17515cedb47f20e02fe],

Physical Sectors: 0
(No malicious items detected)


(end)

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/29/2014
Scan Time: 12:38:51 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.09
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 240173
Time Elapsed: 3 min, 6 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Looking good. How's your computer working now?

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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It seems to be working good now. Thanks.

descriptionVirus that I can't remove - Page 2 EmptyRe: Virus that I can't remove

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Ok, let's clean up. You may keep AdwCleaner and MBAM on your computer if you wish. Update them and run them on a regular basis to keep your computer clean.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

Virus that I can't remove - Page 2 Diskcleanup2

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

Virus that I can't remove - Page 2 Diskcleanup

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
Go to Microsoft Windows Update and get all critical updates.

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Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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