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Hello
I just turned my computer on for the first time in 4 days. Prior to that, it was working fine. Now, any program i load is really slow - really slow. The whole computer seems very sluggish. I also noticed that my homepage is not as it was before i left.

any suggestions?

thanks for the help. I'm a novice but i will follow instructions.
jm

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

really slow to load AdwCleaner-icon[/URL]

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

really slow to load Untitled[/URL]

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

really slow to load 3[/URL]

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
really slow to load Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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I ran all the programs, but get this message when i reply:
New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information.

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johnmckinley wrote:
I ran all the programs, but get this message when i reply:
New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information.

You don't have to post links or emails. Just copy and paste the logs in your next reply.

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I understand that - and wasn't posting links or emails. just one large text file with all the results in it. I'll try separately.
ADW:
# AdwCleaner v3.023 - Report created 02/04/2014 at 22:20:50
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : John - JOHN-HP
# Running from : C:\Users\John\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16521


-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\John\AppData\Roaming\Mozilla\Firefox\Profiles\mnuwg7m3.default-1394141434285\prefs.js ]

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [3218 octets] - [01/04/2014 20:46:26]
AdwCleaner[R1].txt - [1027 octets] - [02/04/2014 18:22:36]
AdwCleaner[S0].txt - [2982 octets] - [01/04/2014 20:47:01]
AdwCleaner[S1].txt - [950 octets] - [02/04/2014 22:20:50]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1009 octets] ##########

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by John on Wed 04/02/2014 at 23:28:16.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\Windows\Tasks\rmschedule.job



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{02AE4766-0FB9-4B25-86A1-23D33C0CB090}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{0354DCCE-A0E6-4E15-B2DC-54F2D36AC92A}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{07FA06C4-A1C8-4066-A514-2825B36BDEE5}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{0FD2546D-13FD-4AC3-A2CB-EC46C5A7F982}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{232AFA6E-0022-46B3-BEA2-5FFBDB1428C7}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{280F72DA-8419-4C2C-8436-876876A92C04}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{29FDBAFB-F5F4-4DCD-9775-945773AFCFD1}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{401BF2CE-2AD2-489C-B0F8-52D867FB6852}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{442DBC15-0C90-414E-A4EB-42F639185046}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{45C12F0B-1C56-4593-B561-071A4D6220FA}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{4AD9CA2D-9D65-4710-ACA3-F395DC6FB8A6}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{546F7A8F-0F96-4434-ACB8-4D7A84980ACB}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{55D795B5-3E3C-4679-96F6-32A9782AA2CB}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{5D5FFA22-E5F1-4E24-94F2-3AA77BED19ED}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{6022AB5C-7089-4C69-B4AF-673365F6AB50}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{77F70BFF-A94F-450B-8DE2-09DB1F391C41}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{7A340F1D-C133-497B-AAB5-6CB20E1CB049}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{806BACF3-C33A-4319-BAA4-3F4F7411482C}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{812219DA-A665-4E69-8816-0F909AEA7559}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{88287944-35A6-44BB-873C-6ABA042230E7}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{8837363C-2536-4CC1-BA75-CB839299E6AF}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{8C89BA3A-2E25-4109-871E-D68E0C3AA916}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{9AF785AC-98C0-47A7-8B18-64BF6E187500}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{AC9CF5C8-3FBE-4EF4-A538-24689EF2ACA1}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{ADF9CDAE-44B3-44CB-88F2-E869066632DB}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{AFED7A4D-5B11-41E7-A021-92F28F0F1A1C}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{B0D60D59-4DF2-440D-B035-812B7F1692ED}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{B17BA68C-C521-4B06-AEB3-1C487AA41F1F}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{B240DD60-19AE-453A-BF73-3086F9EFB6CE}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{B8461DBB-4D15-426E-A94D-B01EA8367E67}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{BBC49E61-1174-4D01-B653-BBA3BD4D7E71}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{C504CBC5-6FAC-4202-B60D-43D13EA3D53C}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{C6454439-25EF-4F31-B524-A470F34A2358}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{C7C53BC2-71AC-4AA3-8433-5EB860463081}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{C8327DA4-A3DC-4605-BB1D-B6EB50DD6DB3}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{D801C39E-DA52-4697-984D-BD0D9C73E2B2}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{D81A7A70-11CA-4918-BEC9-223991CB69FD}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{EFB020E1-BF7C-46DB-808A-BEF3756FAECD}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{F0AB89C4-84B1-4A5F-BC63-5BD4E26471F2}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{F383D99F-5CE0-4885-8555-96A9F92C0E6D}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{FC2B6D90-4C8F-4785-AB88-3526A97C0585}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{FF9E778F-E722-441D-AB62-7B83F23952FC}



~~~ FireFox

Emptied folder: C:\Users\John\AppData\Roaming\mozilla\firefox\profiles\mnuwg7m3.default-1394141434285\minidumps [1 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 04/02/2014 at 23:37:17.12
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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for some strange reason, the txt i paste into this box for my mbam results yields that error message about links and emails. and it is neither.
i'll try something else.

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not sure why it will just not accept my text.
when i look at the report. the thing that jumps out is

Registry Values: 0
(No malicious items detected)
Registry Data: 1
PUM.Hijack.StartMenu, HKU\S-1-5-21-3829180031-1270057207-4112069697-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED|Start_ShowSearch, 0, Good: (1), Bad: (0),Replaced,[6722da4b1f5c75c13f64e92316eee917]
Folders: 0
(No malicious items detected)

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Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

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it says "congratulations, no cleanup is required."
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.16521

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, J:\ DRIVE_FIXED
CPU speed: 2.700000 GHz
Memory total: 8589185024, free: 7161458688

Downloaded database version: v2014.04.05.04
Downloaded database version: v2014.03.27.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: C25A5107

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 2902865920

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 2903072768 Numsec = 27201536

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 1500301910016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-2930257168-2930277168)...
Done!
Drive 5
Scanning MBR on drive 5...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 39E8B451

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 63 Numsec = 976768002
Partition file system is NTFS
Partition is not bootable

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Scan finished

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Malwarebytes Anti-Rootkit BETA 1.07.0.1009

Database version: v2014.04.05.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16521
John :: JOHN-HP [administrator]

4/5/2014 3:01:02 PM
mbar-log-2014-04-05 (15-01-02).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 257791
Time elapsed: 16 minute(s), 40 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

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I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the really slow to load EsetOnline button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on really slow to load EsetSmartInstall to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the really slow to load EsetSmartInstallDesktopIcon-1 icon on your desktop.

•Check really slow to load EsetAcceptTerms
•Click the really slow to load EsetStart button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check really slow to load EsetScanArchives
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push really slow to load EsetListThreats
•Push really slow to load EsetExport, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the really slow to load EsetBack button.
•Push really slow to load EsetFinish
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=b2fc855bb3802e46961ee8b84445847c
# engine=17769
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=false
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2014-04-06 02:31:41
# local_time=2014-04-06 07:31:41 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=3592 16777213 83 88 0 147370797 0 0
# compatibility_mode=5893 16776574 100 94 22314891 148338151 0 0
# scanned=375095
# found=0
# cleaned=0
# scan_time=48248

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Ok, that looks good. How is your computer running now? Still slow?

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The computer is still slow when starting. It's taking 5-10 minutes. Also a Shockwave plugin error message.

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