Hello, and thanks to anyone who can lend me some help on this.
Recently I've had some malware problems with my PC, and to deal with it I've decided that I am going to format.
I went to the Dell website, and began following their instructions, but I run into a bit of a problem whilst trying to format my PC.
I turn on my PC, and press F8 for advanced boot options.
Select Repair my PC.
It loads a bit, then I encounter a problem.
I am required to log in using an account with administrater credentials...
It is my personal computer and has only one user account. Mine, which is the administrator.
The problem is, that when I enter the information for this account, which is the only one on my PC, It says that it is not recognized or cannot be contacted.
If anyone has experienced similar problems, or if this is NOT referring to a user account but something else instead, I would greatly appreciate some help from you. Thanks!
Recently I've had some malware problems with my PC, and to deal with it I've decided that I am going to format.
I went to the Dell website, and began following their instructions, but I run into a bit of a problem whilst trying to format my PC.
I turn on my PC, and press F8 for advanced boot options.
Select Repair my PC.
It loads a bit, then I encounter a problem.
I am required to log in using an account with administrater credentials...
It is my personal computer and has only one user account. Mine, which is the administrator.
The problem is, that when I enter the information for this account, which is the only one on my PC, It says that it is not recognized or cannot be contacted.
If anyone has experienced similar problems, or if this is NOT referring to a user account but something else instead, I would greatly appreciate some help from you. Thanks!