RegCleaner Pro

My other laptop died and I am in the process of getting my new laptop set up the way that I want it. In the process of downloading RealPlayer or RealDownloader I apparantly downloaded some malware.

A console for RegCleaner Pro now opens upon startup and informs me that I have numerous critical problems that they can cure - for a fee.

Your help would be appreciated.

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.
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Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
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Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator



•The tool will open and start scanning your system. At the Command Prompt, you’ll need to press any key to perform a scan.



•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
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Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

I did an Uninstall on RegCleaner Pro and is appeared to get rid of it BUT MBAM found remnants of it.

AdwCleaner Log

# AdwCleaner v3.018 - Report created 15/02/2014 at 10:30:33
# Updated 28/01/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Bruce - BRUCE-VAIO
# Running from : C:\Users\Bruce\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Bruce\AppData\Local\Google\Chrome\User Data\Default\Extensions\heoldelcflnigdllmlopiefhkkobendj
File Deleted : C:\Users\Public\Desktop\Advanced System Protector.lnk
File Deleted : C:\Windows\System32\roboot64.exe
File Deleted : C:\Users\Bruce\Desktop\MySearchDial.url
File Deleted : C:\Windows\System32\Tasks\Advanced System Protector_startup

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\VAIO Messenger\View Inbox.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\heoldelcflnigdllmlopiefhkkobendj
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{219046AE-358F-4CF1-B1FD-2B4DE83642A8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKLM\Software\DeviceVM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\00212D92-C5D8-4ff4-AE50-B20F0F85C40A_Systweak_Ad~B9F029BF_is1
Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]

-\\ Mozilla Firefox v27.0.1 (en-US)

[ File : C:\Users\Bruce\AppData\Roaming\Mozilla\Firefox\Profiles\ywmyqaly.default-1392418263994\prefs.js ]


-\\ Google Chrome v32.0.1700.107

[ File : C:\Users\Bruce\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [4739 octets] - [14/02/2014 12:46:44]
AdwCleaner[R1].txt - [4286 octets] - [15/02/2014 09:33:43]
AdwCleaner[S0].txt - [2179 octets] - [15/02/2014 10:30:33]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2239 octets] ##########


MBAM log

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.15.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Bruce :: BRUCE-VAIO [administrator]

2/15/2014 10:39:28 AM
mbam-log-2014-02-15 (10-39-28).txt

Scan type: Full scan (C:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 347399
Time elapsed: 1 hour(s), 8 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKCR\AppID\{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8} (PUP.Optional.MySearchDial.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Digital Sites (PUP.Optional.Updater) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc (PUP.Optional.Updater) -> Quarantined and deleted successfully.

Files Detected: 14
C:\Users\Bruce\AppData\Local\Temp\MySearchDial.exe (PUP.Optional.MySpeedDial.A) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Local\Temp\is1590112554\2774881_stp\Mysearchdial.exe (PUP.Optional.MySpeedDial.A) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Local\Temp\is1590112554\2774969_stp\FindRightSetup.exe (PUP.Optional.FindRight.A) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Local\Temp\is1590112554\2775039_stp\rcpsetup_adppi15_adppi15.exe (PUP.Optional.RegCleanPro) -> Quarantined and deleted successfully.
C:\Users\Bruce\Downloads\iLividSetup-r1351-n-bf.exe (PUP.Optional.Bandoo) -> Quarantined and deleted successfully.
C:\Users\Bruce\Downloads\ZipExtractorSetup.exe (PUP.Optional.InstallCore) -> Quarantined and deleted successfully.
C:\Users\Bruce\Downloads\ZipOpenerSetup(1).exe (PUP.Optional.InstallCore) -> Quarantined and deleted successfully.
C:\Users\Bruce\Downloads\ZipOpenerSetup.exe (PUP.Optional.InstallCore) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\UpdateTask.exe (PUP.Optional.Updater) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\config.dat (PUP.Optional.Updater) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\info.dat (PUP.Optional.Updater) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\prod.dat (PUP.Optional.Updater) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\STTL.DAT (PUP.Optional.Updater) -> Quarantined and deleted successfully.
C:\Users\Bruce\AppData\Roaming\DigitalSites\UpdateProc\TTL.DAT (PUP.Optional.Updater) -> Quarantined and deleted successfully.

(end)

JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.1 (02.04.2014:1)
OS: Windows 7 Professional x64
Ran by Bruce on Sat 02/15/2014 at 12:31:24.73
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 02/15/2014 at 12:52:50.93
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



I have not been able to download Security Check yet. (Unable to connect to either link so far.)
Will post its log when I am able to.

OK, I was finally able to go to one of the links and download Security Check but it failed. I am using Win7.

UNSUPPORTED OPERATING SYSTEM! ABORTED!

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
  
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  
• Copy and paste the contents of these two log files in your next reply.
  

Scan finished: No malware found!

What Anti-Virus are you using?

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Trend Micro Titanium AV. (Due to renew in less than a week.)

I will run ESET tomorrow and post the log.

No threats found. I did not see an option to export the log to a text file (perhaps because no threats were found).

How's your computer running now? Any other issues before we clean up?

As far as I can tell it is running fin. The RegCleaner console has not popped up again.

Thanks!

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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Go to Microsoft Windows Update and get all critical updates.

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I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Done. All seems well now. Thanks again.