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My computer is painfully slow

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descriptionMy computer is painfully slow EmptyMy computer is painfully slow

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I'm not sure if this is a malware/virus situation, or just an old worn out laptop. Every icon tap takes forever for the computer to respond. I ran malwarebytes and cleaned up some items, but this thing is terribly slow. Any ideas? Dell Inspiron 6400, Windows XP.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.  

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.

  • Double click on adwcleaner.exe to run the tool.

  • Click on Delete.

  • Confirm each time with OK

  • Your computer will be rebooted automatically. A text file will open after the restart.

  • Please post the content of that logfile in your reply.

  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.


*********************************************
My computer is painfully slow Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.

  • If an update is found, it will download and install the latest version.

  • Once the program has loaded, select "Perform Full Scan", then click Scan.

  • The scan may take some time to finish,so please be patient.

  • When the scan is complete, click OK, then Show Results to view the results.

  • Make sure that everything is checked, and click Remove Selected.

  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)

  • Please save the log to a location you will remember.

  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

  • Copy and paste the entire report in your next reply.


Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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I am assuming under the AdwCleaner, that I am to scan, then delete?

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Scorch wrote:
I am assuming under the AdwCleaner, that I am to scan, then delete?
Yes, that is correct.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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OK. I have had the computer "scanning" since I sent that last message, and it appears as though nothing has happened. The computer has sat on the same screen, with no movement. What appears to be a progress bar has not showed any signs of movement at all.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Scorch wrote:
OK.  I have had the computer "scanning" since I sent that last message, and it appears as though nothing has happened.  The computer has sat on the same screen, with no movement.  What appears to be a progress bar has not showed any signs of movement at all.
Can you hit the delete button?

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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I don't see a delete button on the program. I only see SCAN, CLEAN, REPORT, UNINSTALL, DONATE.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Ok. When I look across the tabs under results (services, folders, files, etc) there are a couple of entries under a couple of those tabs. I didn't notice them because nothing came up under the services tab. Should I hit the CLEAN button?

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Scorch wrote:
Ok.  When I look across the tabs under results (services, folders, files, etc) there are a couple of entries under a couple of those tabs.  I didn't notice them because nothing came up under the services tab.  Should I hit the CLEAN button?
Yes, please. I'm logging off for tonight. I'll be back sometime tomorrow.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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OK. Thx.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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# AdwCleaner v3.012 - Report created 18/11/2013 at 21:51:22
# Updated 11/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Torrie - TORRIEPC
# Running from : C:\Documents and Settings\Torrie\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Trymedia
Folder Deleted : C:\Documents and Settings\Torrie\Local Settings\Application Data\Ilivid
File Deleted : C:\Documents and Settings\Torrie\Start Menu\Programs\iLivid.lnk
File Deleted : C:\Documents and Settings\Torrie\Desktop\iLivid.lnk

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List [C:\Documents and Settings\Torrie\Local Settings\Application Data\iLivid\iLivid.exe]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Documents and Settings\Torrie\Local Settings\Application Data\iLivid\iLivid.exe]
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid

***** [ Browsers ] *****

-\\ Internet Explorer v6.0.2900.5512


-\\ Mozilla Firefox v24.0 (en-US)

[ File : C:\Documents and Settings\Torrie\Application Data\Mozilla\Firefox\Profiles\69q7x22k.default-1377060245812\prefs.js ]


[ File : C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\b7ilupub.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [3030 octets] - [18/11/2013 19:07:49]
AdwCleaner[R1].txt - [3090 octets] - [18/11/2013 20:39:06]
AdwCleaner[S0].txt - [3057 octets] - [18/11/2013 21:51:22]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3117 octets] ##########

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.19.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Torrie :: TORRIEPC [administrator]

Protection: Enabled

11/18/2013 10:08:32 PM
mbam-log-2013-11-18 (22-08-32).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 392250
Time elapsed: 2 hour(s), 54 minute(s), 10 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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I'm waiting for the other two logs.

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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Results of screen317's Security Check version 0.99.77
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Kaspersky Internet Security 2012
`````````Anti-malware/Other Utilities Check:`````````
Ad-Aware
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
JavaFX 2.1.1
Java 7 Update 25
Java version out of Date!
Adobe Flash Player 11.9.900.117
Adobe Reader 8 Adobe Reader out of Date!
Mozilla Firefox 24.0 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
Kaspersky Lab Kaspersky Internet Security 2012 avp.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 3%
````````````````````End of Log``````````````````````

descriptionMy computer is painfully slow EmptyRe: My computer is painfully slow

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by Torrie on Wed 11/20/2013 at 22:06:30.54
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npmozcouponprinter.dll"



~~~ Folders

Successfully deleted: [Folder] "C:\Program Files\coupons"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 11/20/2013 at 22:23:22.46
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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