I have a Toshiba laptop with Windows 8, unable to get it up and running, receive blue screen with message "Your PC ran into a problem and needs to restart. We're just collecting some error info. and then we'll restart for you." Then comes back with the Toshiba Leading Innovation screen along with a msg at the bottom "Preparing Automatic Repair" then it goes blank as in a black screen. I need to get into safe mode, but don't know how with Windows 8