FBI virus

We are infected with the FBI virus. I cannot start in safe mode. I know I need a boot disc so I am out buying a CD and flash now. After that, I have no idea how to make a boot disc or what to do next. Of course this happens with my presentation due Monday!!! Thank you for your help! (We have Windows 7 desktop)

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Download Farbar Recovery Scan Tool and save it to a flash drive.

Depending on your type of system, you will have to select 32-bit or 64-bit accordingly. How do I tell?

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Choose your language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Choose your language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.
  

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt



• Select Command Prompt
  
• In the command window type in notepad and press Enter.
  
• The notepad opens. Under File menu select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
  
• In the command window type e:\frst.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
  
• The tool will start to run.
  
• When the tool opens click Yes to the disclaimer.
  
• Place a check next to List Drivers MD5 as well as the default check marks that are already there
  
• Press Scan button.
  
• type exit and reboot the computer normally
  
• FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.
  

When I did that, the computer response was "The subsystem needed to support the image type is not present." I used a cd. I tried a flash, but the computer would not recognize it was there.

I out the flash in the laptop, it's shot. Brand new too. Dang virus. We'll have to rely on CDs from now on. I am out of flashes.

I should also note that when I open the disc in the infected computer, it's empty, but if I check it on a non-infected comuter, it shows the farbar Recovery Scan tool.

Ok. Let's try a different recovery disk.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.

• Place a blank CD-R disc in to your CD burning drive.
  
• Download OTLPEStd.exe and double-click on it to burn to a CD using an ISO Burner. One can be found here.
  
• Reboot your system using the boot CD you just created.
  
• Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• Your system should now display a REATOGO-X-PE desktop.
  
• Double-click on the OTLPE icon.
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start. Change the following settings
  
• Change Drivers to Non-Microsoft
  
• Press Run Scan to start the scan.
  
• When finished, the file will be saved in drive C:\_OTL\MovedFiles
  
• Copy this file to your USB drive if you do not have internet connection on this system
  
• Please post the contents of the OTL.txt file in your reply.
  

Ok, I can't get it to boot from the cd more than once, (i don't think anyway.) I get to the boot screen by pressing F12. and I get a screen that says Please select boot device:
ST3750528AS
HL-DT-ST DVDRAM GH41N
Generic- Compact
Generic- SM/xD-Picture
Generic- SD/MMC
Generic- MS/MS-Pro/HG
Generic- SD/MMC/MS/MSPRO

I choose the DVDRAM one and it brought my to the windows login. I put in my password...and it white screened and gave my the FBI thing again. Sooooo, I don't know what I did wrong. I have the burnt cd with the OTLPE on ii in the drive. Ugh. I am getting frustuated now.

I can tap F8 too, try opening in safemode and the same thing happens.

Please try your OTLPE recovery disk in another computer to see if it was created correctly.

When I put in in my laptap it loads and opens and you can see the FRST Farbar File, so I assume it burned onto the disc. It's there when I put it in the laptop.

Celina268 wrote:

When I put in in my laptap it loads and opens and you can see the FRST Farbar File, so I assume it burned onto the disc. It's there when I put it in the laptop.

If your going with the Farbar Recovery Scan tool you will need to use a flashdrive.
If you use the OTLPE Recovery disk you can use a disk.

BLech, I had something else in there. The OTLPE didn't burn right. I am trying again.

Celina268 wrote:

BLech, I had something else in there. The OTLPE didn't burn right. I am trying again.

Remember, the OTLPE is an ISO image and will need to be burned using an ISO image burner. There is one in the instructions.

I have burned it twice. with Active ISo burner

The first time I burned it, I went through the files and added it to the spot. THe second time I burned it I dragged it from the desktop into the burner. Each time it said it burn succesfully and ejected. When I open the CD there isn't anything in there. I don't have rewritables (and I only have 2 CDs left). I tried to reuse the CD but it won't let me, so there is something on it.