Hello, and welcome to GeekPolice.I'm Rodel Ituralde and I will be helping you with your computer issues.
Please note the following information about the malware forum:
- Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
- From this point on, please do not make any more changes to your computer.
- Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
- If you have already asked for help somewhere, please post the link to the topic you were helped.
- Lastly, please keep in mind that we are volunteers.
I am a student and will need to get
approval prior to each step. I will return shortly with the first step.