Opening Speech
Hello,
Welcome to GeekPolice! I am
Houndmom and I will be helping you get your computer cleaned up.
Please note the following information about the malware forum:
* Only Tech Officers, Global Moderators, Administrators, Malware Advisors,and Tech Advisors are allowed to give advice on removing malware from your computer.
* From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
* Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
* If you have already asked for help somewhere, please post the link to the topic you were helped.
* We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
Reply to this topic with the word BUMP, or
see this topic.
* Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
Please run the following to begin:
Please download and run this tool.
Please download Malwarebytes Anti-Malware from
HERE.
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
- Copy and paste the entire report in your next reply.
then:Please read carefully and follow these steps.
- Download TDSSKiller and save it to your Desktop.
- Extract its contents to your desktop.
- Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
- If an infected file is detected, the default action will be Cure, click on Continue.
- If a suspicious file is detected, the default action will be Skip, click on Continue.
- It may ask you to reboot the computer to complete the process. Click on Reboot Now.
- If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
- If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents the report here.
............................................................................................If we have helped you, Please consider helping us, make a
donation.
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