when I close down I get the message that it is waiting for background programmes to close but I've nothing open that I can see.

I have the same problem with IE. If I close IE and then shut down the computer, the next time I open IE I receive a message that IE was closed unexpectantly. It actually takes a while to close the process. You can see that by opening your Task Manager and watch how long it takes to close a particular program.
Also how do I clean up any strange folders, I have two my videos files within my docs folder, two pictures ones and two my music files, but they all look like ghost files with a padlock on them I can't open them. When I click on them it says the relevant file is not accessible with a big red cross. My pics folder is within libraries not my documents, so I'm not sure what to do with these files.

If you're sure the they are not needed files you can delete them with UnLocker below.
You can download and install Unlocker .

Plus what else can I do to prevent these trojans getting on here again? Do very much appreciate all your help, many many thanks.

Make sure that your AV program is kept up-to-date. I would suggest you keep SAS and MBAM. Update them and run them on a regular basis. There are more suggestions below.

To uninstall ComboFix


  • Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
  • In the field, type in ComboFix /uninstall


Windows Security Centre wont turn on - Page 3 Combofix_uninstall_image

(Note: Make sure there's a space between the word ComboFix and the forward-slash.)


  • Then, press Enter, or click OK.
  • This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.

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Clean out your temporary internet files and temp files.

Download TFC by OldTimer to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
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Go to Microsoft Windows Update and get all critical updates.

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I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!