please help i cant update windows 7

I try to update windows 7 but it keeps giving me Failure.

help.

i ran a complete system virus scan, nothing found.

What is the error that you received?
What scan did you run?

If you want us to check to be sure it is not malware:

Please read here
Then post in the malware forum here
One of our awesome techs will help you as soon as they can!