I'm trying to update an XP computer to SP3 and I keep getting an error message that says smss.exe is running.
I've ran MalwareBytes in safe mode and removed the detected items, still no luck.
This system was a dual boot. It contained a Linux Kubuntu that I removed and repartitioned the space back into the XP C: drive using EaseUs. I had to repair the MBR as part of the dual boot removal process. However I don't have the original XP disc that came with the system so I used a Dell XP system disc to get into the repair console and repair the MBR. I followed the directions on the other thread regarding smss.exe removal and it hasn't worked.
I'm just about ready to try contacting MS for help and if that doesn't work I'm thinking of attempting to re-install and format the hard drive. I don't want to take such a drastic turn but I want to get this thing working soon.
Please find attached requested data.
aswMBR.txt
Extras.Txt
hijackthis.txt
OTL.Txt
Last edited by GAR8 on 2nd January 2012, 4:06 pm; edited 1 time in total (Reason for editing : additional information)
I've ran MalwareBytes in safe mode and removed the detected items, still no luck.
This system was a dual boot. It contained a Linux Kubuntu that I removed and repartitioned the space back into the XP C: drive using EaseUs. I had to repair the MBR as part of the dual boot removal process. However I don't have the original XP disc that came with the system so I used a Dell XP system disc to get into the repair console and repair the MBR. I followed the directions on the other thread regarding smss.exe removal and it hasn't worked.
I'm just about ready to try contacting MS for help and if that doesn't work I'm thinking of attempting to re-install and format the hard drive. I don't want to take such a drastic turn but I want to get this thing working soon.
Please find attached requested data.
aswMBR.txt
Extras.Txt
hijackthis.txt
OTL.Txt
Last edited by GAR8 on 2nd January 2012, 4:06 pm; edited 1 time in total (Reason for editing : additional information)