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win32.downloader.dequ

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How often do you get that error code?

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I think I only got it once..but I forgot where I was when I got it.
I don't seem to have any viruses...I just get a white screen after the computer sits unattended for about 10 minutes..or when I try to log off...the only way I can get rid of it is to pull the plug on my monitor.

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Oh...on your monitor...

Do you have the contrast or brightness turned all the way up?

Have you tried to reset the monitor settings?

What type of monitor? LCD or CRT? (LCD is flat panel monitor, CRT is old style box monitor)

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I have the newer 22 inch LCD monitor..but unfortunately I do not have any idea how to reset the monitor settings..
In case you are unaware..I am a 74 year old guy who is not very computer savvy...(smile)

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What's the make and model of the monitor?

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My monitor is a Westinghouse Model LCM22-w2

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I have bad news...unfortunately this means you have bad capacitors on the yellow circuit board that helps run the power supply of the monitor.

The capacitors will need to be replaced. Usually a computer repair shop can do this for a small charge, as long as they know just to take out the yellow circuit board, remove the old capacitors and solder the new ones on.

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Thank you for all of your help...I will find out how much it will cost to repair it..and then decide if it might be time to just buy a new monitor

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Hope you can get it figured out. Smile...
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