Somehow I got some trojens on my computer and being a complete numpty about this stuff I had no idea what to do, thankfully my son-in-law came to the rescue.
I got VBS / gen , win32/ rootkit and win32 ramit g
He managed to remove my old antivirus (AVG) which had got infected and installed Avast which seemed to clean up the programs. After about 4 goes.
I have 3 programs which do not work:- Adobe, Sony phone and Samsung camera. We want to remove them to reinstall again, but cannot as each time we try a virus warning comes up and has to be put into the vault. I am running Windows XP home version
Adoby says that we cannot remove unless we shut down Internet Explorer, the other 2 says we do not have the authority to remove it.
Even when I do not open Windows Explorer my Email works, so I guess its on all the time. Not too certain if this always did this though.
Suggestions are unplug my internet connections and then try and remove them, if so should I do them one at a time.
Save my photos and letters etc to an exterior source and reboot the hard disc and reinstall everything.
Any ideas please.
John
I got VBS / gen , win32/ rootkit and win32 ramit g
He managed to remove my old antivirus (AVG) which had got infected and installed Avast which seemed to clean up the programs. After about 4 goes.
I have 3 programs which do not work:- Adobe, Sony phone and Samsung camera. We want to remove them to reinstall again, but cannot as each time we try a virus warning comes up and has to be put into the vault. I am running Windows XP home version
Adoby says that we cannot remove unless we shut down Internet Explorer, the other 2 says we do not have the authority to remove it.
Even when I do not open Windows Explorer my Email works, so I guess its on all the time. Not too certain if this always did this though.
Suggestions are unplug my internet connections and then try and remove them, if so should I do them one at a time.
Save my photos and letters etc to an exterior source and reboot the hard disc and reinstall everything.
Any ideas please.
John