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descriptioncomputer has virus but cannot get into safemode Emptycomputer has virus but cannot get into safemode

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Does anyone have any suggestion on how I can get rid of this virus if I can't get into safemode? I have windows 7.

descriptioncomputer has virus but cannot get into safemode EmptyRe: computer has virus but cannot get into safemode

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Hi there gcabell and welcome to GeekPolice!

I am Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
  • Whilst I´m helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
  • Feel free to ask questions! Especially if my instructions are not clear. I´m here to help, not confuse you.
  • I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
  • Stick with me till the end. If your computer starts running better, doesn´t mean it is clean yet!

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So, if I understand well, you are unable to get the computer working in safe mode and I suppose normal mode won´t work either?

Do you have another computer available that you can use to download tools?

If the answer to both questions is affirmative, proceed with the following.

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We are going to use a boot CD to help us with your problem.

  • You will need a blank CD to burn the boot CD
  • Download OTLPEStd.exe by OldTimer from here (a big download)
  • Double-click on OTLPEStd.exe to burn the boot CD
  • Reboot your system using the boot CD you just created. If you don´t know how to boot from CD, check out this page
  • Booting will take quite some time, so please be patient
  • Finally you should see the REATOGO-X-PE desktop. Find the OTLPE icon and double click it to run OTLPE
  • Answer Yes and OK to all prompts
  • Ensure the option Automatically Load All Remaining Users is checked
  • OTL should now start. Set the option Drivers to Non-Microsoft
  • Copy and paste the following text into the Custom Scans/Fixes field:
    /md5start
    atapi.sys
    iastor.sys
    ndis.sys
    userinit.exe
    winlogon.exe
    /md5stop

  • Click Run Scan to start the scan
  • When finished, a log file C:\OTL.txt will be created
  • Please post the contents of the file in your next reply

descriptioncomputer has virus but cannot get into safemode EmptyRe: computer has virus but cannot get into safemode

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Hi,

Thank you! I'm working on it now...

descriptioncomputer has virus but cannot get into safemode EmptyRe: computer has virus but cannot get into safemode

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