Services.exe - Bad Image

I am trying to help my mother with her computer via the telephone. She can not open anything, or download anything, or start her computer in Safe Mode. So, she can not copy what is in her computer and paste it to your website, since she can not get into her computer at all. She has an error message box that pops on a black screen that says at the top, Services.exe - Bad Image. In the box it reads DLL C:\Windows\System32\VTBJMY.DLL is not a valid windows image.

Any advice is greatly appreciated.

Thanks

No reference to "VTBJMY.DLL" anywhere on the net. Likely a malware of some kind. Post in the Virus, Spyware & Malware Removal forum.

Sorry I can't be of more help.