I was able to remove malware from my daughters laptop thanks to your site I am now installing up-dates that she probably over looked - I just had one question tho, should the Malwarebytes icon on her desk top stay there? Thanks in advance :smile2:
Thank you both - I have another question, and possible issue. It seems the up-dates are taking way too long to load - It has been at 25% (it says 2 or 4) for a few hours now - Is this normal, or is something else bogging it down? Also, when I came over a few minutes ago to check the progress (which is the same) there was a "Registry Mechanic" window on top of the Window up-date - I closed it off, but not sure why it was there, or if it will show back up? Thanks again for your help!
Still stuck in the same place this morning tried to stop installation, but it's not responding. Will try the steps you recommend first (when I get time) if not solved how do I go about having one of your staff check it out? Thanks again for all the help, it is much appreciated!
Welcome!! To have the computer checked by one of the techs follow Doc's link then start a new topic in the Malware forum here One of the awesome techs will help you as soon as they can!