Hi, I think perhaps that I left the below message in the wrong spot, so I shall paste it according to directions in a new topic - going on other posts I think I'm doing the right thing.
Hi, My husband's computer has been attacked by the fake ms removal tool virus. I've tried to do a systems restore so I can load the malwarebytes malware removal program, but the virus disallows any system tool to operate. I can not load task manager either. I can not open Outook Express but can open an IE web browser page slowly. I've tried to load malwarebytes to his computer using a USB memory stick and CD with the program burned onto it, both will no success. Besides having my anti-virus program disabled by this virus it his also preventing any exe file being opened and any windows app from working. So then I tried to start in safe mode. The computer can not shut down but will restart, so I can manage to get into the safe mode page, but it will not allow me to arrow up or down to select safe mode or any mode for that matter and it counts down to restarting normally. Would you know of any other means for me to remove this virus without having to put the computer into a shop to have Windows reloaded? Thank you for any help that you are able to give to me. P.S. Again in short, I am unable to run any .exe program including the Malwarebytes malware removal program - unable to arrow up to "Safe Mode" after pressing F8 to get there and unable to open systems restore.
Hi, My husband's computer has been attacked by the fake ms removal tool virus. I've tried to do a systems restore so I can load the malwarebytes malware removal program, but the virus disallows any system tool to operate. I can not load task manager either. I can not open Outook Express but can open an IE web browser page slowly. I've tried to load malwarebytes to his computer using a USB memory stick and CD with the program burned onto it, both will no success. Besides having my anti-virus program disabled by this virus it his also preventing any exe file being opened and any windows app from working. So then I tried to start in safe mode. The computer can not shut down but will restart, so I can manage to get into the safe mode page, but it will not allow me to arrow up or down to select safe mode or any mode for that matter and it counts down to restarting normally. Would you know of any other means for me to remove this virus without having to put the computer into a shop to have Windows reloaded? Thank you for any help that you are able to give to me. P.S. Again in short, I am unable to run any .exe program including the Malwarebytes malware removal program - unable to arrow up to "Safe Mode" after pressing F8 to get there and unable to open systems restore.