WARNING YOUR'RE IN DANGER SPYWARE

Hello,

Please help.

I am trying to remove the above well known desktop and System Tool ad from my parents computer. I have run Malware and Super AntiSpyware scans, but I can only do anything in Safe Mode. these have not solved the issue.
I can nor even run the Java update required as it will not let me do so in Safe mode and in normal Mode the update won't start/

Any suggestions please?

Many Thanks.
Jason

Hi Jason,

Do you have a log from Malwarebytes to post?

Hi Crush,

Please see log below, not sure what it actually tells you or whether I'm even do this correctly, but I can only operate in Safe mode, no programmes or documents will open in Normal mode.

Cheers Jason

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5363

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

12/03/2011 13:05:17
mbam-log-2011-03-12 (13-05-17).txt

Scan type: Full scan (C:\|)
Objects scanned: 315927
Time elapsed: 23 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hi Jason,

Hm. I thought it would have picked up at least something. Let's see what this picks up.

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com


Rename ComboFix.exe to commy.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista. Just continue scanning, and skip the console install.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.

Hi Crush,
Thanks very much for your help. I think the problem has been resolved.
Kind Regards
Jason