Please run all these programs..
WARNING these fixes are designed for this user only and may cause damage if run on any other machine.Please download the OTM.exe by OldTimer.
Save it to your Desktop.
Please double-click OTM.exe to run it.
Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
Code:
:Processes
explorer.exe
:otl
:files
ipconfig /flushdns /c
:reg
:services
:Commands
[clearallrestorepoints]
[createrestorepoint]
[purity]
[resethosts]
[emptytemp]
[start explorer]
[Reboot]
Return to OTM.exe, right click in the "Paste Instructions for Items to be Moved" window (under the light yellow bar) and choose Paste.
Click the red Moveit! button.
A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTM.exe
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.
=========================
Download the
TDSSKiller.exe and extract to your Desktop.
Execute TDSSKiller.exe by doubleclicking on it. You may be prompted to restart your machine. Type Y at the prompt.
Once complete, a log will be produced at root. It will be named
UtilityName.Version_Date_Time_log.txt.
for example, C:\TDSSKiller.2.2.0_27.1.2010_15.31.43_log.txt.
Attach that log here please.
====================================================
Please download Malwarebytes' Anti-Malware from one of these places:
Majorgeeks or Besttechie
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.Do so.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply.