I was using the internet when a pop-up came up stating 'Application cannot be executed. file wuauclt.exe is infected. Do you want to activate your antivirus software now?' Could not close the pop-up, so clicked no.
Another pop-up followed stating 'Attention spyware alert. Your computer is infected by spyware. 34 threats.' This pop-up again could not be closed using the X button, but gave two options: 1. activate spyware software 2. stay unprotected. I clicked 'stay unprotected' which then opens windows security center and opens security essentials.
This series of pop-ups comes up every 20-30 seconds and there are also warnings about spyware at the bottom right of the screen from the applications tab.
The major issue is that I cannot open any program at all even firefox. if I open anything, it just says 'Application cannot be executed. File [relevantprogram file] is infected. Do you want to activate your antivirus software now?.
It has been like this since yesterday. Ive been researching over the internet trying to find solutions but most things I've read say to download programs such as malwarebytes, which I can do, but I cant open or run them.
I can run her antivirus software scan though (eset nod) which confuses me. But it found 2 infections, cleared 1 but didnt clear the other.
I obviously cannot post a HJT log because I cannot run the scan.
Any help here at all will be hugely appreciated. Again I apologize if the description isn't useful, but please ask any questions you need answering and I'll do my best to find out.
Another pop-up followed stating 'Attention spyware alert. Your computer is infected by spyware. 34 threats.' This pop-up again could not be closed using the X button, but gave two options: 1. activate spyware software 2. stay unprotected. I clicked 'stay unprotected' which then opens windows security center and opens security essentials.
This series of pop-ups comes up every 20-30 seconds and there are also warnings about spyware at the bottom right of the screen from the applications tab.
The major issue is that I cannot open any program at all even firefox. if I open anything, it just says 'Application cannot be executed. File [relevantprogram file] is infected. Do you want to activate your antivirus software now?.
It has been like this since yesterday. Ive been researching over the internet trying to find solutions but most things I've read say to download programs such as malwarebytes, which I can do, but I cant open or run them.
I can run her antivirus software scan though (eset nod) which confuses me. But it found 2 infections, cleared 1 but didnt clear the other.
I obviously cannot post a HJT log because I cannot run the scan.
Any help here at all will be hugely appreciated. Again I apologize if the description isn't useful, but please ask any questions you need answering and I'll do my best to find out.