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descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyI need help getting rid of Thinkpoint on home computer. Can you help?

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My kids were playing a game on our home computer and Thinkpoint barged in. Our operating system is Vista. Can you help me?

descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyRe: I need help getting rid of Thinkpoint on home computer. Can you help?

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Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyRe: I need help getting rid of Thinkpoint on home computer. Can you help?

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I cannot download anything as I can't start my computer in safe mode. Each time I reboot and f8 to start in safe mode I get the same screen walking me through Think Point's security solution "start up in safe start up". I then control alt delete and shut down.

descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyRe: I need help getting rid of Thinkpoint on home computer. Can you help?

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I'm sending this message from a laptop that I have in the house.

descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyRe: I need help getting rid of Thinkpoint on home computer. Can you help?

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Hello.

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
[LIST]
[*]Place a blank CD-R disc in to your CD burning drive.
[*]Download OTLPEStd.exe and double-click on it to burn to a CD using ISO Burner.
[*]Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here
[*]Your system should now display a REATOGO-X-PE desktop.
[*]Double-click on the OTLPE icon.
[*]When asked "Do you wish to load the remote registry", select Yes
[*]When asked "Do you wish to load remote user profile(s) for scanning", select Yes
[*]Ensure the box "Automatically Load All Remaining Users" is checked and press OK
[*]OTL should now start. Change the following settings

  • Change Drivers to Non-Microsoft
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\_OTL\MovedFiles
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

descriptionI need help getting rid of Thinkpoint on home computer.  Can you help? EmptyRe: I need help getting rid of Thinkpoint on home computer. Can you help?

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