Hi folks. On my brand new 3 month old Toshiba Satellite L505D I have recently run into this problem... It froze on me one morning and I had to hold the power button to turn off. When turning back on, I didn't get the normal windows unexpected shut down screen where you can boot into safe mode and all that. Instead, this is what the screen read..
Windows failed to start. A recent hardware or software change might be the cause.
If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. If power was interrupted during startup, choose start windows normally.
(Use the arrow keys to highlight your choice.)
Launch Startup Repair (recommended)
Start Windows Normally
I selected launch startup repair (recommended) and it then went to a black screen with a white progress bar at the bottom that scrolled across and said "loading files". After that finished the main loading windows screen came on then disappeared and then nothing. I just get a black screen with a huge ugly cursor in the middle of the screen. The thing here is, I didn't do anything, load anything or add anything. It just stopped. I need this for work and after contacting Best Buy, the place I bought it from, their "geek squad" wants to charge me $80 JUST TO LOOK AT IT FOR WARRANTY WORK!!! And that's if I bring it to them! They don't stand behind their products and I had a big falling out with them today because of it. Now I refuse to pay them to fix it because it should be free. Sorry. Should save the frustration rant for another site....
So my friends, I open the floor to ANY suggestions you have! I am not worried about voiding any warranty because it obviously means nothing to them.
I recently pulled the hard drive out and put it into my desktop to see if that was the problem. I got the same thing but when I chose launch startup repair just for fun but it did some checking and attempting to repair ... this time it gave me this.
Startup Repair diagnosis and repair log
---------------------
Last successful boot time: 11/4/2010 10:49:30 PM (GMT)
Number of repair attempts:1
Session details
---------------------
System Disk = \Device\Harddisk0
Windows directory = C:\windows
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms
Test Performed:
---------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 140 ms
Test Performed:
---------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 312 ms
Test Performed:
---------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 140 ms
Test Performed:
---------------------
Name: Boot Status test
Result: Completed successfully. Error code = 0x0
Time taken = 47 ms
Test Performed:
---------------------
Name: Registry hives test
Result: Completed successfully. Error code = 0x0
Time taken = 755903 ms
Root cause found:
---------------------
Registry is corrupt.
Repair action: Registry roll back
Result: Failed. Error code = 0x2
Time taken = 116158 ms
---------------------
---------------------
Could this have been because I was trying to use this hard drive to boot another computer? Not sure here. I still don't know if it's a hardware or software issue.
PS. I also have all the original boot and driver dvd's that I made when I first got the computer. Entering F12 and selecting boot from dvd did nothing. I still got the same result with black screen and large cursor . Software? Hardware? Any help would be great! Thank you all.
Windows failed to start. A recent hardware or software change might be the cause.
If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. If power was interrupted during startup, choose start windows normally.
(Use the arrow keys to highlight your choice.)
Launch Startup Repair (recommended)
Start Windows Normally
I selected launch startup repair (recommended) and it then went to a black screen with a white progress bar at the bottom that scrolled across and said "loading files". After that finished the main loading windows screen came on then disappeared and then nothing. I just get a black screen with a huge ugly cursor in the middle of the screen. The thing here is, I didn't do anything, load anything or add anything. It just stopped. I need this for work and after contacting Best Buy, the place I bought it from, their "geek squad" wants to charge me $80 JUST TO LOOK AT IT FOR WARRANTY WORK!!! And that's if I bring it to them! They don't stand behind their products and I had a big falling out with them today because of it. Now I refuse to pay them to fix it because it should be free. Sorry. Should save the frustration rant for another site....
So my friends, I open the floor to ANY suggestions you have! I am not worried about voiding any warranty because it obviously means nothing to them.
I recently pulled the hard drive out and put it into my desktop to see if that was the problem. I got the same thing but when I chose launch startup repair just for fun but it did some checking and attempting to repair ... this time it gave me this.
Startup Repair diagnosis and repair log
---------------------
Last successful boot time: 11/4/2010 10:49:30 PM (GMT)
Number of repair attempts:1
Session details
---------------------
System Disk = \Device\Harddisk0
Windows directory = C:\windows
AutoChk Run = 0
Number of root causes = 1
Test Performed:
---------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms
Test Performed:
---------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 140 ms
Test Performed:
---------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 312 ms
Test Performed:
---------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
---------------------
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 140 ms
Test Performed:
---------------------
Name: Boot Status test
Result: Completed successfully. Error code = 0x0
Time taken = 47 ms
Test Performed:
---------------------
Name: Registry hives test
Result: Completed successfully. Error code = 0x0
Time taken = 755903 ms
Root cause found:
---------------------
Registry is corrupt.
Repair action: Registry roll back
Result: Failed. Error code = 0x2
Time taken = 116158 ms
---------------------
---------------------
Could this have been because I was trying to use this hard drive to boot another computer? Not sure here. I still don't know if it's a hardware or software issue.
PS. I also have all the original boot and driver dvd's that I made when I first got the computer. Entering F12 and selecting boot from dvd did nothing. I still got the same result with black screen and large cursor . Software? Hardware? Any help would be great! Thank you all.