can someone help?
i have the thinkpoint virus on my system. when i try to go to safe mode, i get the open in safe mode prompt, open with networking, and open with command prompt. if i try to open with safe mode, the screen goes completly black. if i try to open with the other two, the screen show the computer trying to boot up, and then it freezes in the process. i can't get anything past that point, and have to press the power button myself to shut down the computer. the computer operating system is xp. the cd drive doesn't work and it seems that when i try to insert a usb drive that freezes everything as well. i do use another computer, but would like to repair this one if i can. please help if you can!
i have the thinkpoint virus on my system. when i try to go to safe mode, i get the open in safe mode prompt, open with networking, and open with command prompt. if i try to open with safe mode, the screen goes completly black. if i try to open with the other two, the screen show the computer trying to boot up, and then it freezes in the process. i can't get anything past that point, and have to press the power button myself to shut down the computer. the computer operating system is xp. the cd drive doesn't work and it seems that when i try to insert a usb drive that freezes everything as well. i do use another computer, but would like to repair this one if i can. please help if you can!