Hi,
My wife's computer has become infected with Think Point. She is running XP Pro on an HP machine. I have read a number of the posts here regarding think point and malware before posting.
Think point was discovered the other morning when her computer booted up to the 'Think Point' splash screen. There is only one option button available is 'Safe Startup'. Before realizing this option was a trick, she accidentally clicked this option. At the time it would not let her access the internet without first buying the Think point software. She did not buy it and it just kept prompting her to do so. No other access to the internet. This is about the time I got involved.
Here's what I've done so far...
Reading the directions here, we've started the machine in 'Safe mode with networking' and attempted to download Malwarebytes. However, the machine has no access to the internet. I downloaded Malwarebytes to my computer (Win 7) and copied it to CD. We then installed Malwarebytes via this method on her machine. However, we were unable to update malwarebytes on installation due to no internet connectivity on her machine. We ran malwarebytes anyway.
Malwarebytes found 57 some odd problems and we removed them (to quarantine).
The computer still boots up to the think point splash screen (with a normal boot sequence), and still does not have internet access if booted in 'safe mode' with networking.
As a result, while I have a log from malwarebytes, I am unable to get it off her machine to post it here.
HELP!
Thanks in advance !
P.S. I also have a smaller malware issue on this (Win 7) machine, but will tackle that issue via a separate thread here. At least we have internet access with this one for now.
P.
My wife's computer has become infected with Think Point. She is running XP Pro on an HP machine. I have read a number of the posts here regarding think point and malware before posting.
Think point was discovered the other morning when her computer booted up to the 'Think Point' splash screen. There is only one option button available is 'Safe Startup'. Before realizing this option was a trick, she accidentally clicked this option. At the time it would not let her access the internet without first buying the Think point software. She did not buy it and it just kept prompting her to do so. No other access to the internet. This is about the time I got involved.
Here's what I've done so far...
Reading the directions here, we've started the machine in 'Safe mode with networking' and attempted to download Malwarebytes. However, the machine has no access to the internet. I downloaded Malwarebytes to my computer (Win 7) and copied it to CD. We then installed Malwarebytes via this method on her machine. However, we were unable to update malwarebytes on installation due to no internet connectivity on her machine. We ran malwarebytes anyway.
Malwarebytes found 57 some odd problems and we removed them (to quarantine).
The computer still boots up to the think point splash screen (with a normal boot sequence), and still does not have internet access if booted in 'safe mode' with networking.
As a result, while I have a log from malwarebytes, I am unable to get it off her machine to post it here.
HELP!
Thanks in advance !
P.S. I also have a smaller malware issue on this (Win 7) machine, but will tackle that issue via a separate thread here. At least we have internet access with this one for now.
P.