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descriptionWin32/heur virus

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I am having real problems with the win32/Heur virus, my AVG is going bananas, when trying to do a scan it found over 4000 instances of the virus just listed as virus vbs/generic, then it seemed to freeze . So I did a malewarebytes scan in safemode, this came up clean.
The problem is that it is redirecting my internet to sites trying to sell me antivirus software.
Also the program icons i usually have at the bottom of the screen, I think its called the tray, Have gone missing, Please help as I dont know what to do next, Thankyou. Jane

descriptionRe: Win32/heur virus

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Hello.

Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

descriptionRe: Win32/heur virus

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Since posting for help, the computer has now crashed,On startup all we get is a black screen, and we cant even start it in safe mode, all I get is a screen with"safe mode" written in the 4 corners and nothing else. I am at a friends typing this out. Is there a way of accessing any information or does it seem like a restore to factory settings situ?
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