Hi please do the following:
1.
Run OTL.exe
2.
3.
Clean up with OTL:
Please let me know it it all goes and how your PC is running.
Thanks.
1.
Run OTL.exe
- Copy/paste the following text written inside of the quote box into the Custom Scans/Fixes box located at the bottom of OTL:Files
C:\Documents and Settings\Administrator\Application Data\Sun\Java\Deployment\cache\6.0\27\11dcc79b-2dada1ad
C:\Documents and Settings\Administrator\Application Data\Sun\Java\Deployment\cache\6.0\27\11dcc79b-2dada1ad
C:\Documents and Settings\Administrator\Application Data\Sun\Java\Deployment\cache\6.0\27\11dcc79b-2dada1ad
:Commands
[purity]
[emptytemp]
[emptyflash] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot when it is done
- Then post a new OTL log ( dont check the boxes beside LOP Check or Purity this time )
2.
- Right-click the Symantec icon in the system tray, and click "Open Symantec AntiVirus."
- Click the plus sign next to "View," then click "Quarantine."
- Click the drop-down menu at the top of the screen and select "All Items."
- Click an item in the quarantine list, then press the "Ctrl" and "A" keys on the keyboard simultaneously to highlight all of the items.
- Click the X-shaped (Delete) icon at the top of the screen to delete the quarantine folder.
3.
Clean up with OTL:
- Double-click OTL.exe to start the program.
- Close all other programs apart from OTL as this step will require a reboot
- On the OTL main screen, press the CLEANUP button
- Say Yes to the prompt and then allow the program to reboot your computer.
Please let me know it it all goes and how your PC is running.
Thanks.