Please note I only speak english, if we have a language barrier please let me know what your primary language is and I will refer you to the appropriate member/forum
Please download
OTL from one of the following links
- LINK 1
- LINK 2
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Under the Custom Scan box paste this in;
netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
- Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.