Hello, and welcome to GeekPolice.Please note the following information about the malware forum:- Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
- From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
- Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
- If you have already asked for help somewhere, please post the link to the topic you were helped.
- We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
Reply to this topic with the word BUMP, or
see this topic.
- Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
Note: the following tool is to only be used under the guidance of a malware helper. In the event you already have the tool, please delete the old copy and download a new copy.Please download
ComboFix 
from
BleepingComputer.comAlternate link: Forospyware.com (Click the green button on the page to download it).
Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
- Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\combo-fix.exe" /killall
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
*NOTE*: If you already have the Recovery Console installed, ComboFix will skip this part and will continue scanning for malware.
With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click on Yes, to continue scanning for malware.
- When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.
