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Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Hello,

The Bugcheck we have is CRITICAL_OBJECT_TERMINATION (0xF4) i.e. a Critical Windows Process is shutdown causes the System to crash with Blue screen. That process is csrss.exe. It's possible it might be a hardware issue.

Lets do some basics first we have to run a hardware diagnostic. Follow this article http://captaindebugger.wordpress.com/hardware-diagnostic/

Uninstall any security software like Norton, McAfee etc. and install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ because there is Page fault possibly cause by a security software. Also run the Removal Tool to cleanup the left over entries. http://uninstallers.blogspot.com/

Bugcheck:

Code:



kd>
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 8a3c1020, Terminating object
Arg3: 8a3c1194, Process image file name
Arg4: 805c77d0, Explanatory message (ascii)

Debugging Details:
------------------

unable to get nt!KiCurrentEtwBufferOffset
unable to get nt!KiCurrentEtwBufferBase

PROCESS_OBJECT: 8a3c1020

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR:  0xF4_C0000005

CUSTOMER_CRASH_COUNT:  10

DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT

STACK_TEXT: 
f259fd00 805c6901 000000f4 00000003 8a3c1020 nt!KeBugCheckEx+0x1b
f259fd24 805c787b 805c77d0 8a3c1020 8a3c1194 nt!PspCatchCriticalBreak+0x75
f259fd54 8053ca48 8a3c1268 c0000005 0103ebcc nt!NtTerminateProcess+0x7d
f259fd54 7c90e514 8a3c1268 c0000005 0103ebcc nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be wrong.
0103ebcc 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

 !process ffffffff8a3c1020 3
GetPointerFromAddress: unable to read from 80557e34
PROCESS 8a3c1020  SessionId: none  Cid: 02ac    Peb: 7ffdf000  ParentCid: 026c
    DirBase: 12e6a040  ObjectTable: e1a60830  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot 89ed3980 Vads 111 Clone 0 Private 316. Modified 3126. Locked 0.
    DeviceMap e1004470
    Token                            e1a8cb98
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
ffdf0000: Unable to get shared data
    ElapsedTime                      00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]        61228
    QuotaPoolUsage[NonPagedPool]      5272
    Working Set Sizes (now,min,max)  (872, 50, 345) (3488KB, 200KB, 1380KB)
    PeakWorkingSetSize                1348
    VirtualSize                      23 Mb
    PeakVirtualSize                  39 Mb
    PageFaultCount                    4410
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      391


Report back the results.

Hope this helps !

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Can I do this all while working in Safe Mode?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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The Hardware Diagnostic are most done by Bootable disk no OS needed. What security software are you using ?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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None intentionally, but I don't know if anything starts up during boot..... how can I see what is running?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Is it possible for you to lay this out step by step for me... your suggestion although I'm sure is correct, is just too complex for me..... I went to the site and it has so much info and so many options.....
***********************************
YOUR EMAIL:
The Bugcheck we have is CRITICAL_OBJECT_TERMINATION (0xF4) i.e. a Critical Windows Process is shutdown causes the System to crash with Blue screen. That process is csrss.exe. It's possible it might be a hardware issue.

Lets do some basics first we have to run a hardware diagnostic. Follow this article http://captaindebugger.wordpress.com/hardware-diagnostic/

Uninstall any security software like Norton, McAfee etc. and install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ because there is Page fault possibly cause by a security software. Also run the Removal Tool to cleanup the left over entries. http://uninstallers.blogspot.com/
*************************************

Thank you, Marcel

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Marcel,

Sorry .. Lets go step by step:

First Download MemTest86+ from http://www.memtest86.com/ and burn it to a disk. Follow this guide for instructions in how to burn to disk http://pcsupport.about.com/od/toolsofthetrade/ht/burnisofile.htm

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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I went to memtest86.com..... do I need to buy this disc?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Na... Just download it http://www.memtest86.com/memtest86-3.5.iso.zip then burn that to disk.

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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can I just download it to a flashdrive and then use that to run it on my laptop, or must it be a CD?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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It is now 5:30PM here and I have homework to complete by midnight. I will play with it more after midnight and send you what I find.

Thank you

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Flash drive will work follow the Method 1 in this http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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OK, I changed my boot order to be USB first. It booted, but don't know if memtest ran. Of course it says to run it at least 7 times which can take hours, but my computer rebooted automatically as it always does.

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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Is the System painting Blue when you run the MemTest86+ ?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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No,
I can't really tell if it is running. It says that it should autostart from my USB drive, but I don't really see anything happening. Windows just starts up. Can I boot in Safe mode and then try running it from the USB or does defeat the purpose?

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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If USB doesn't work then try burning to a Disk and boot it from there.

descriptionWindows XP shuts down after 2 to 5 mins, but not while in Safemode - Page 2 EmptyRe: Windows XP shuts down after 2 to 5 mins, but not while in Safemode

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