Been asking for help for 6 days no with no reply please help

Results of screen317's Security Check version 0.99.4
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 6 Out of date!
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Antivirus/Firewall Check:
Windows Firewall Enabled!
ESET Online Scanner v3
Norton Internet Security
Norton Personal Firewall (Symantec Corporation)
Norton Personal Firewall
iolo technologies' System Mechanic
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Anti-malware/Other Utilities Check:
Adobe Flash Player 9 (Out of date Flash Player installed!)
Adobe Flash Player 10.1.53.64
Adobe Reader 6.0.1
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.8)
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Process Check:
objlist.exe by Laurent
iolo common lib ioloServiceManager.exe
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DNS Vulnerability Check:
Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````


I have completed all of the tasks. However while the computer was attempting to reboot at one point a box popped up that said "ending program now ShellconHiddenWindow". This has been popping up from time to time when restarting the computer and I'm not sure what it means.

It's related to MusicMatch. Do you have that installed?

It's a possibility that my fiance installed that at one time or another I'm going to check and delete it.

I removed the Music Match because it hasn't been used in a few years.

That would be the reason for the popup at the end of the logon session.

Do I need to do anything else or is my system back to normal? Also if I were to go for free antivirus protection on my computer what would you recommend?

Seems to be fine.

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.


If you want a new antivirus, you will have to remove Norton products first. Do you want to do that?

Yes I would like to remove Norton because we don't even use it. I removed the Adobe reader but should I also remove the Adobe Manager and Adobe Flash Player too, or just the reader?

Just the Reader.

Here is the tutorial for Norton removal: http://www.helpmyos.com/tutorials-software-alternatives-to-proprietary-f19/how-to-fully-remove-norton-from-your-computer-t1757.htm

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Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Antivirus/Antispyware

• Microsoft Security Essentials: this is Microsoft's free antivirus/antispyware program. It equips you with protection against viruses, spyware, trojans, rootkits, and worms. It is also light on the computer's performance. Note: when installing this, you have both an antivirus and antispyware. Make sure you also get a firewall.
  
• Avira Free: this is one of the most powerful, and easiest to use security software. The free version equips you with protection against viruses, spyware, trojans, rootkits, worms, and rogue software.

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

Note: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

I tried the thing to remove Norton but it said it was out of date and to click on the link but then there was an error. I decided to try the Avira antivirus. Thank you so much for all of your help, I truly appreciate it.

ok