Hello,
I was searching the web when I clicked on a link and up popped a site that said "congratulations you have been selected" at which time I closed the browser. I guess I was selected to receive a virus. A windows balloon popped up in my task bar warning me that my firewall was disabled. I tried to activate my firewall but received an error message saying "unable to activate". I immediately ran Malwarebites with no results. I tried to access windows update and my browser was blocked. I ran AVG free and Spybot with no results.
I DL'ed RemoveITpro and found several infected files and removed them. I didn't note the infections. One I did note as RemoveIT couldn't and I was directed to remove it manually which I did. The file name was (sys32.npqmp071505000010).
I found it and deleted it and rebooted. Everything seemed to be back to normal for a short time but the symptoms soon returned.
Systems:
Firewall disabled, Windows website unaccessible, web search redirects, applications unresponsive.
I've ran all of my detection software again with no results. Please help, I really don't want to nor have the time to back up, format and reinstall.
Thanks in advance.
I was searching the web when I clicked on a link and up popped a site that said "congratulations you have been selected" at which time I closed the browser. I guess I was selected to receive a virus. A windows balloon popped up in my task bar warning me that my firewall was disabled. I tried to activate my firewall but received an error message saying "unable to activate". I immediately ran Malwarebites with no results. I tried to access windows update and my browser was blocked. I ran AVG free and Spybot with no results.
I DL'ed RemoveITpro and found several infected files and removed them. I didn't note the infections. One I did note as RemoveIT couldn't and I was directed to remove it manually which I did. The file name was (sys32.npqmp071505000010).
I found it and deleted it and rebooted. Everything seemed to be back to normal for a short time but the symptoms soon returned.
Systems:
Firewall disabled, Windows website unaccessible, web search redirects, applications unresponsive.
I've ran all of my detection software again with no results. Please help, I really don't want to nor have the time to back up, format and reinstall.
Thanks in advance.