I was infected with the AV Security Suite Virus over the weekend on my Windows XP. After much time and frustration, I followed the steps posted on this website and I was able to use Malwarebytes' Anti-Malware while in Safe Mode and get things returned mostly back to normal (Thank You!). However, the next day when I opened my laptop and tried to go online, it said that my internet service was no longer being operated by Microsoft and it said that my AVG Anti-Virus was turned off. I re-started my computer hoping this would resolve things. When it turned back on my mouse cursor was frozen in the middle of the screen. I cannot move it with my touchpad nor if I plug in a wireless USB mouse. It does not even move in safe mode! With much difficulty navigating around without a mouse, I have been able to run Malwarebytes' Anti-Malware and it has found no viruses. Last night I was able to update my AVG Anti-Virus and that was successful in turning on all components of the anti-virus, however it also found no viruses. Also, when I turn on my computer, it says that it has found new hardware for the Multimedia Audio Controller, but when I try to install it (even with the computer set-up disk in the drive), it is unsuccessful. The Device Manager shows errors for both the Multimedia Audio Controller and ALPS Pointing Device Driver. I also tried to re-install ALPS Pointing Device Driver with the computer set-up disk and it still is showing the errors. I have tried everything I can find online to get the mouse cursor moving again: FN F9, adjusting mouse settings, System Restore, removing the battery, running the anti-virus programs, etc... Please help me!! I am at my wits end. It is so difficult to navigate around without my mouse to even be able to successfully try to do these things and I have been unable to access my email for days! Thanks for your help!