Hello.
Remove the Proxy setting in Internet Explorer and/or in FireFox.
Run ESET Online Scan
Please do an online scan with ESET Online Scanner. Please use Internet Explorer as it uses ActiveX.
Remove the Proxy setting in Internet Explorer and/or in FireFox.
- Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.
In Internet Explorer
- Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection > Choose "No Proxy"
- Click the apply button and restart that computer in normal mode.
In Firefox
Run ESET Online Scan
Please do an online scan with ESET Online Scanner. Please use Internet Explorer as it uses ActiveX.
- Check (tick) this box: YES, I accept the Terms of Use.
- Click on the Start button next to it.
- When prompted to run ActiveX. click Yes.
- You will be asked to install an ActiveX. Click Install.
- Once installed, the scanner will be initialized.
- After the scanner is initialized, click Start.
- Check (tick) Remove found threats box.
- Check (tick) Scan unwanted applications.
- Click on Scan.
- It will start scanning. Please be patient.
- Once the scan is done, the log will be saved here: C:\Program Files\esetonlinescanner\log.txt.